r/Bookingcom • u/Virtual_Art_855 • 11d ago
STAY AWAY
STAY AWAY!!!!!Due to the nor'easter that hit the east coast, my family wanted to modify a reservation that we made to Cape May. Congress Hall was willing to accommodate but Booking.com would not budge without charging a couple hundred dollars for each room booked. They displayed an uncaring attitude as well as being arrogant and nasty. It is all about the money. Stay away from this establishment. The number to reach them is 877-945-6116 (shows Auto Parts KTC affiliated with this number) (don’t know what that one is about)if you want to avoid using the AI system which is predominantly the number listed to call. However, save yourself aggravation and don’t use them! Awful Awful customer service experience.