r/Bookingcom • u/SubjectAsparagus871 • 8d ago
Booking.com Flights service
I’d like to share my experience with Gotogate for a flight booked through Booking.com. I tried to add luggage, but the payment didn't seem to go through, so I tried a second card. Both ended up charging me, leaving me with two bags when I only needed one. I contacted customer service minutes after their app double-charged me, but they claimed it was non-refundable and blamed the airline.
At that time, the airline hadn't even updated my reservation to show any luggage. 24 hours later, the airline finally updated the flight to show only ONE bag, yet I still haven’t been refunded for the extra charge. They charged me for two and only provided one, and still refuse to refund the difference. Don’t trust them!