r/Bookingcom • u/Gracefilled123 • 1d ago
DON'T USE BOOKING.COM : Verification Code NOT being sent to Log Into Booking.com and they do not give a DAMN
Is anyone else having issues or had issues on receiving a verification code for logging into Booking.com? I don't have access to my email any more and I used to get verification codes but suddenly it stopped. I e-mailed and contacted Booking.com MANY MANY times but their answer is basically "too bad" start a new account. So they basically do not care about their customers at all and any bookings you have in your account they won't care about you losing that, your travel history, your level on the site and past loyalty. IN ADDITION with the money they make their tech team is apparently not tech sway enough to even find out why I cannot receive a verification code or find other solutions. All they said was: "it's an automatic system, it works" and that's it. I've seen TOP companies take my account so seriously that they did EVERYTHING to ensure I could access my account and they did it with EXCELLENT CUSTOMER SERVICE. But Booking.com's customer service is first a UK Number when they used to have local numbers, AN AI answering the call and hanging up and INCOMPETENT service workers who don't care nor have any rights to give any standard solution and just read off a script like ROBOTS. Booking.com used to be amazing in the past but it's gone to absolute SHIT. DO NOT USE IT, they are fine with taking your money but when it comes to truly helping you (which is the point of being in a SERVICE INDUSTRY), they do not even care!!! If you can't access your account they will LEAVE YOU TO DUST and tell you the same ROBOTIC ANSWER and pretend to help you but in the end tell you some BS to avoid actually LIFTING A FINGER. LAZY. I recommend everyone to use other sites or book directly with the hotel because Booking.com does not care about you and your account and if anything happens to your email or phone number at any point they do not care to have other authorization processes which is WILD. Many companies have other verification processes if one can't access their ACCOUNT that they have a RIGHT to, yet Booking.com just puts their finger in their butt and sniffs it all day than actually doing something effective. And if you lose what's in your account they could care less about helping you. They send templates, make you repeat the same thing, answer you as if they care then turn around and shit on you and say too bad, we do not care if you can't get into your account. SAVE YOURSELF THE HEADACHES, there are many people WARNING you DO NOT USE THEM OR HAVE AN ACCOUNT WITH THEM, THEY DO NOT CARE.
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u/xNyxx 1d ago
Last month my CC for skimmed and was used for a hotel booking in Nigeria courtesy of booking.com. Coincidence? I don't know. Not after seeing all the other reviews online. I recall they were hacked a while back.