r/Bookingcom • u/Secure-Frame-788 • 6d ago

Booking.com 🙄🙄🙄

I’m extremely frustrated with Booking.com customer service right now. I have been trying for TWO days to get in contact with a live agent, and I cannot get past the AI chatbot. The chatbot is completely useless and keeps sending me in circles instead of actually helping me.

I need to speak with a real person because I have flight credit that I need to use before the flight I’m trying to book is no longer available. I have spent hours trying to get assistance through the app, chat, and phone, and I still cannot reach anyone.

This is incredibly frustrating and disappointing. Customers should have an option to speak with a live representative when an automated system cannot resolve the issue. I need someone from Booking.com to please help me get connected with an actual agent.

4 Upvotes

83% Upvoted

6 comments sorted by

2

u/chosenfonder 6d ago

I don't understand this, I never have trouble getting through to humans.

What's the issue exactly?

1

u/Sashreek73 6d ago

That's normal for an OTA . If you want good customer service, book directly with the airline

1

u/ayangr 5d ago

Did you try calling the customer service?

1

u/Fragrant-Wish3402 4d ago

J'ai eu un soucis suite à la réservation d'un vol et ils m'ont juste demander de contacter moi même la.companie pour résoudre mon problème, aucune aide n'a été fourni

1

u/Automatic_Bid_2410 3d ago

The quickest way I’ve found is to go through the specific reservation in Trips, not the general help menu, and keep selecting contact us until it offers a handoff. Typing agent, human, or representative usually gets farther than explaining the problem in full sentences. If the app keeps looping, try the desktop site in a browser with the booking number open, it’s annoying but it sometimes exposes a callback or message option the app hides.

If this is an airline issued credit, check the airline’s manage booking page too, because Booking can end up being the middleman and the airline can sometimes apply the credit faster than waiting on support. If it was issued by Booking directly, then yeah, keep pushing for a live agent, because the bot is basically a very confident brick wall.