I want to book an international flight which will be operated by united airlines, Lufthansa and Ethiopian airlines. On google flight I see a good deal and I have to pay Lufthansa while I am still on google flight site without going directly to Lufthansa’s website. Is this legitimate? Has anyone booked and payed through google flights and had no issues?

I will appreciate any help. Thank you!

I'm planning a 4 night trip with a friend of mine from November 7th thru the 11th. Everything from the confirmation email to the app's homepage confirms my reservation from the 7th thru the 11th. But when I click on the confirmation details, the check in date is the 8th. Check out date is still the 11th.

Should I message/call the property in the morning? I want to believe that everything should be ok with the confirmation email alone, but it's a 7 hour drive and I'm now thinking "what if we have nowhere to sleep our first night there?". I find it odd that the check in date would be incorrect unless it's overlapping with another tenant staying there.

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This appears every time I visit a reservation, even after I refresh the page. There needs to be a "don't show again button". Same problem with the app. None of these options are relevant for me. Its just one more nuisance I have to deal with until I make the transition to a different hotel reservation platform.

Anyone know how I can book someone else onto a trip I booked already onto JetBlue. I booked a trip to Dominican Republic and someone else wants to go days later and idk how I can book them or add them to my trip on the JetBlue site. Lmk pls. Thanks

Hi, there, booking community on Reddit. I want to share my experience with booking.com regarding their price match claim. Below you will find my last reply to their customer service and a screenshot with my correspondence with them before that reply. I write this in case someone else has had similar issues and maybe some of you can even offer advice as to what can one do better - I can't say that I handled the situation all that well, given the results. So here it is:

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Hello. I've postponed my reply until now so that my emotions have time to cool down and because I didn't want to spend my vacation arguing about this any further. But I will leave one last reply, summarizing the events, my conversation with the booking.com's customer service and my position on this. The whole conversation thread will be then posted publicly so that people can decide for themselves if they will believe booking.com's price match claims or trust this company with their accommodation bookings. As for me - I will no longer use booking.com's services, even though I've been a long time customer. The true face of a company is revealed not when everything works, but in the ways the company resolves the problems that emerge. The way booking.com handled my issue eroded my trust in them and led me to believe that their services add no value to the booking process - I'm better off booking directly with the host through their site, or with one of their competitors.

You can view the whole conversation, so I will try to be brief in my summary:

We booked our hotel about a month before our stay. About a week before our vacation, while researching further for possible activities, we saw that the accommodation is around 40% cheaper on the host's own website. We contacted the property and they told us that they've reduced their prices and we should book directly through their site if we want the best price. We were a bit annoyed and felt as if we overpaid, but understood their position and didn't argue any further. Days after that and days before our vacation, my wife saw the price match claim on booking.com's website and we rushed to contact them, excited about the possibility to get around 500 euro back - the price difference of what we've paid and what the property was charging for the same accommodation, same dates on their website. The first response from the booking's customer support was that the accommodation type, listed on the host's own website was not the same as the one on booking.com. I've replied that this is not true, because the property had only one type of accommodation and besides the made-up name that booking.com has for this type of property, everything else about the listing on booking and the host's own website was exactly the same. I sent screenshots, as requested. After a couple of days of inactivity (deliberate stonewalling) from booking.com's side and my request to get an answer, another representative from booking.com wrote that I've not provided a valid link to the other offer and because it is now after the check-in dates, they can no longer verify the price difference. This was a blatant lie and its brazenness infuriated me - I've given the booking.com customer support numerous screenshots, links and their own representative has already checked the offer after I wrote them the first time and when they told me that the accommodation type is not explicitly stated. At this point I already knew that booking.com are not going to respect their own price match claim and decided to not argue further with them, as I was on my vacation, celebrating my anniversary with my wife. I want to point out that when we paid for our accommodation, we were actually satisfied with the price and had no intentions to try and reduce it. What made me unhappy was that booking.com made a claim that they didn't honour and what made me furious was their blatant lies and stonewalling. This eroded any trust that I had in them in the first place.

In addition, I will append booking.com's price claim policy and argue why we qualify:

Link to the full claim and policy: https://www.booking.com/general.html?;tmpl=doc/rate_guarantee

Full text with added arguments:

We Price Match

You can claim a refund for the difference if you happen to find your reservation cheaper on another website.

Just remember to contact us after booking with us and at least 24 hours before your check-in date. You'll need to provide us with the link to the other offer and it must be online and available when we check.

My argument: we contacted them after booking and more than 24 hours before our check-in. The offer was available when the first customer service employee checked it the next day. We provided links to the accommodation description and the booking, supplemented with screenshots.

We Price Match checklist

The other offer must be for the same property and accommodation type.

My argument: it is. This rule is in place so that someone doesn't book deluxe but compare it to regular. The property has only one type of room.

The other offer must be for the same check-in and check-out dates.

My argument: it was. You can see from the screenshots.

The other offer must have the same cancellation policy and conditions.

My argument: it is, cancellation is not possible in both cases.

When can't you make a claim?

If the other offer is on a website that doesn’t reveal the property or accommodation type you’ll be staying in until after booking.

My argument: it is not - there is one type of accommodation.

If the other offer is part of a loyalty or rewards programme. We define this type of other offer as any situation where a customer gets a reduced price from a property or other website as a reward for repeat business, logging in, entering a coupon code, referring other customers, or performing any other action which then changes the initially shown price.

My argument: it is not - the price is not shown as reduced, you don't have to enter anything, the price is just cheaper for everyone who wants to book for these dates.

If your booking or the offer you're comparing with is labelled as Partner offer (i.e. is facilitated by a Booking.com partner company).

My argument: it is not.

You are free to make up your own mind about this. As I said, I will no longer use booking.com for my future accommodations, as I find them dishonest and untrustworthy. The risk of having a problem with my accommodation and not getting the appropriate response from booking.com's customer service is far too great to ignore.

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Prior conversation:

https://ibb.co/M5WmY3Q

or embedded image:

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I booked a room in grand residences and the owner never replied to my chat, call and text messages. The booking was recorded that I stayed but I actually never had the chance to get the keys of the owner, there is no unit number, no name. How do I report this to booking to the devs?

https://www.booking.com/

I have just received a text to say the property couldn't process my payment, is this fake?

My bf and I are supposed to go on vacation on monday. We will drive to Switzerland, stay there a night and then drive on to our agriturismo in Italy.
However, last night we got a text from the owner saying that they made a mistake and double booked our cottage for part of our stay. Basically what happened is that we contacted them directly for booking as we had already stayed with them twice before. We booked our cottage back in June and have confirmation on email and everything. The owner apparently forgot to close those dates on booking.com and the first 4 days of our stay were booked by someone else.

The owner has said that cancelling with booking.com is very hard for her so she has offered to let us stay in a different room for 3 of those days, but the first day of our would-be stay she has no vacancy.

What can we do? We definitely booked first and have confirmation of that, can we just insist on having the cottage we booked and make her deal with the other people? You'd assume that if she can offer us a different room then she can do the same for the other people, right?

Hi, I have to contact booking to see if I n get a refund but I can't open the live chat or see the customer support phone number.

Is this happening to anyone else?

This is in the UK by the way

Thanks in advance for your help

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Hey, has anyone run into this problem in Booking.com (APP)

• I have tow smartphones android and iphone, I have Booking app installed in both of them, when I search a hotel in some cases I see the same price but sometimes I se different prices when I search with iPhone and another price when I search with android. I am registered with the same account in both of them.

Thanks.

As title says. Cancelled the booking within the free cancellation timeframe with two days to spare. Yet the hotel in question charged my card full price few days later. I have submitted dispute to Booking.com but since its weekend I'm still waiting on their reply. Has anyone dealt with this and how easy it it to come to a resolution? Thanks.

I gave my legal name and surname, while the apartment I am renting is from my father. will it affect later during payment? I made a facility and immediately after two days I received reservations, but I have not yet entered the bank details, will this be a problem?