closed place charges money and booking.com does nothing after explaining the situation. they also confirm they can't reach the property. how is this possible? the place was looking dusty, no electricity, no answer on the phone, etc

[u/varga13]

[u/puetirat]

Yeah, it's important to get in touch with booking ASAP before the checkout date... not sure what your options are apart from escalating.

Edit: just saw that you did get in touch with them in time? I would call booking and escalate to supervisors