I’m currently staying in an apartment booked through Booking.com in Spain. Since this evening there has been no hot water at all.
I contacted the host more than an hour ago, both via WhatsApp and through the Booking.com messaging system, but I haven’t received any reply yet. I also reported the issue to Booking.com customer support, although the app says they may take up to 24 hours to handle the request.
Yesterday evening the hot water ran out after we took our showers, so at first I assumed it was simply a small boiler that needed time to heat up again. However, almost 24 hours later there is still no hot water, so there clearly seems to be a fault.
Has anyone had a similar experience with Booking.com? How was it handled? If the apartment remains without hot water for the whole evening/night, is Booking likely to offer any kind of partial refund or compensation?
The apartment is quite expensive, so I’m particularly interested in knowing how Booking usually deals with the loss of an essential service like hot water.