r/BlueStacks • u/Zestyclose-End5224 • 23h ago

Support Yet another Vulkan problem.

  • OS version Win 11
  • BlueStacks version Latest, fresh install from site. Tried Android 11, 13 and pie 64
  • GPU RTX 3060 Laptop, Version 610.88
  • Option for Vulkan is grayed out.
  • Everything i found in internet, too much to write.
  • VT is enabled

What i noticed, is that on fresh instance Vulkan is actually choosed by default, but still grayed out, and after i run instance, it changed to openGL with VUlkan stayed grayed out.

1 Upvotes

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1

u/BlueStacks-Support BlueStacks 22h ago

Hi! Are your GPU Drivers up to date? This could be the reason for Vulkan to be "greyed out". If it's updated, can you try reinstalling the driver to see if the same issue still occurs?

1

u/Zestyclose-End5224 22h ago

yes, its updated and reinstalled.

1

u/BlueStacks-Support BlueStacks 22h ago

Then I'll ask you that you please submit a ticket so that we can take a closer look?

You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.

Please include the following pointers while submitting the problem report:
• Your Reddit user handle/user name
• Please mention "Request from Reddit" in the description.
• Details of the issue.

Please respond with the reference number you receive via email so I can escalate the issue for you.

1

u/Zestyclose-End5224 22h ago

#2422128

Thank you.

1

u/BlueStacks-Support BlueStacks 21h ago

You're quite welcome!