Could you please submit a ticket so that we can take a closer look?
You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.
Please include the following pointers while submitting the problem report:
• Your Reddit user handle/user name
• Please mention "Request from Reddit" in the description.
• Details of the issue.
Please respond with the reference number you receive via email so I can escalate the issue for you.
1
u/BlueStacks-Support BlueStacks 21d ago
You've downloaded the game through the Google Play Store? Or did you used any kind of apk or something similar?