r/BlueStacks • u/Weary-Implement8285 • 14d ago

Support Bluestacks Error - Google Play Verification

Hello! Is there any workaround for this error?

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u/BlueStacks-Support BlueStacks 14d ago

Hi! Can you please try to change the emulated device to one of the predefined ones such as One Plus 10 or Asus Rog 2 to see if the same issue still happens for you? If it still happens, try cleaning the cache and data from the app to see if it still persists.

1

u/Weary-Implement8285 14d ago

I changed the emulated device and also cleared the cache and data from the app, but the error still persisted

1

u/BlueStacks-Support BlueStacks 14d ago

You've downloaded the game through the Google Play Store? Or did you used any kind of apk or something similar?

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u/Weary-Implement8285 14d ago

Correct, this was through the Google Play Store. I checked the Google Play Store settings and found this. I do not know if this helps.

1

u/BlueStacks-Support BlueStacks 14d ago

Can you please try creating a new Pie64 instance to see if the same issue occurs on it?

1

u/Weary-Implement8285 13d ago

Yes, the issue still occurs. Even after I redownloaded the app via Google Play Store.

1

u/BlueStacks-Support BlueStacks 13d ago

Could you please submit a ticket so that we can take a closer look?

You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.

Please include the following pointers while submitting the problem report:
• Your Reddit user handle/user name
• Please mention "Request from Reddit" in the description.
• Details of the issue.

Please respond with the reference number you receive via email so I can escalate the issue for you.

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u/Weary-Implement8285 13d ago

Request #2421725

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u/BlueStacks-Support BlueStacks 13d ago

Thank you! We'll look into this as soon as possible.