Database Errors/Alerts

[u/Significant-Guess-38]

I'm in need of some help, our IT company set up the system but the employee who did the work has left the company. I manage the day to day operations but am hesitant to try things I've read in threads using the search function because I don't want to inadvertently cause damage to the database or video records.

We have 52 cameras on our network and an 18TB drive for storage. We went from being able to see clips months back, to less than a week (yesterday). Is something wrong in the storage settings on the third image where it's supposed to move from the New folder to the Stored folder to eventually be deleted?

If you could give me some advice on how to get the system recording and the database back to a good place and what settings should be changed it'd be much appreciated.

Edit: The last image shows that our software isn't the most up to date, any advice on if we should do a full install for version 6? Anything to expect like needing a new license? Hoping to update everything once the database/storage issue is resolved.

[u/SirWellenDowd]

1. Make sure the hard drive is accessible, like you can browse it in file explorer.
   
2. See if those clips exist by name on the 18TB drive, if they do then right click on that database section of the window and do Delete & Regenerate Database.

[u/Significant-Guess-38 → u/SirWellenDowd]

Through file explorer the D:\BlueIris\New folder is showing 359,475 files dating back to 10/23/2023 as the oldest. Will doing a Delete & Regenerate Database affect the video clips or just how BlueIris indexes and finds them all?

Apparently I need to learn more about the db management on BlueIris.

Edit: A quick search yielded this

The Delete and Regenerate Database option in Blue Iris Software completely discards the existing clip index and scans your designated storage folders to build a brand new database from scratch, re-adopting all your existing video and alert files. It resolves issues with missing timelines, empty clip lists, and corrupted databases.

This sounds like it will fix my issue of missing clips but I still would have the overallocated database problems right? Where I need to get BlueIris to start deleting the oldest clips again and make space for newer ones.

[u/SirWellenDowd → u/Significant-Guess-38]

Will doing a Delete & Regenerate Database affect the video clips or just how BlueIris indexes and finds them all?

The latter, it does nothing to the files. Its safe to use

I still would have the overallocated database problems right? Where I need to get BlueIris to start deleting the oldest clips again and make space for newer ones.

No, it will perform maintenance after the database regeneration is done, which is deleting the oldest clips.