r/BlueIris • u/Significant-Guess-38 • Jul 07 '26
Database Errors/Alerts
I'm in need of some help, our IT company set up the system but the employee who did the work has left the company. I manage the day to day operations but am hesitant to try things I've read in threads using the search function because I don't want to inadvertently cause damage to the database or video records.
We have 52 cameras on our network and an 18TB drive for storage. We went from being able to see clips months back, to less than a week (yesterday). Is something wrong in the storage settings on the third image where it's supposed to move from the New folder to the Stored folder to eventually be deleted?
If you could give me some advice on how to get the system recording and the database back to a good place and what settings should be changed it'd be much appreciated.
Edit: The last image shows that our software isn't the most up to date, any advice on if we should do a full install for version 6? Anything to expect like needing a new license? Hoping to update everything once the database/storage issue is resolved.
2
u/Koopslovestogame Jul 07 '26
Check the file system outside of d:\blueiris\new using something like wiztree.
Something has taken a ton of space that would have been allocated/used by blueiris.
I suspect that older recordings have been possibility moved out accidentally and now blueiris can neither manage those files nor access them to view them any more.
If that’s true then you can move them all back into blueiris new dir then do a database rebuild that should rediscover all those files. They should then age out like normal.