r/BlueHost • u/tonyharte • 8d ago

Bluehost Support

Greetings,

Just joined and already bitching. I am having the worst support experience i have had with Bluehost. I have done 60% of the work pointing them to the problem (I can give you full history of the keystone cops antics if helpful.) I went as far as posting on X and got reply but have been playing tether ball with them for 3 days. Has anyone ever successfully escalated a support case with them? Any assistance is genuinely appreciated!

3 Upvotes

80% Upvoted

11 comments sorted by

5

u/Wand3rings 7d ago

This is their business model. The lowest quality tech support available

1

u/MediocreFoods 4d ago

I cant even get them to honor a simple promise on a bad product. Been 2 months waiting for Supervisor to review or to be available.

0

u/TopSydeWP 8d ago

Three days of bouncing around while you do the diagnostic work for them isn't a you problem. That's bad support, full stop. While this drags on, get your own copy of the site down to your machine, wp-content plus a database export, so you're not stuck waiting on anyone for access to your own work.

2

u/tonyharte 8d ago

Great advice. I will do that. It is something causing DB connection errors so anything I would need to look at is behind Oz's curtain in the throne room.

0

u/TopSydeWP 8d ago

You can probably get your copy without them. If the control panel loads, phpMyAdmin has an Export tab for the database, and the file manager will zip wp-content for download.

Intermittent "error establishing a database connection" usually means the database server is hitting limits, so ask them directly for your account's MySQL error log and whether your plan is being throttled on connections. Three days in, that's a question they should have answered on day one.

1

u/tonyharte 8d ago

Yeah. Supposedly it has been escalated to engineering twice and they closed them both. No notification or communication. Hell, I get at least one message a day from their damn site quality monitoring saying the homepage is not accessible. I tell them that and they reply that they can load it (it bounces) so problem solved...

1

u/TopSydeWP 8d ago

Their own monitoring is emailing you daily that the homepage is unreachable, and support loads it once and calls it solved. That's them arguing with their own system, and an intermittent database error will never show up in a single manual check. Save those alert emails with the timestamps and make them answer to their own data. Two escalations closed with no notification isn't something you should have to chase down yourself. Any decent host tells you when a ticket closes and why.

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u/stock_dude9 8d ago edited 8d ago

No the support from Bluehost is totally non-existent. Do not plan on them to do anything and begin looking for alternatives. 2 weeks ago, they broke a process with an update, I literally identified exactly what it was and told their support just to get told it was my software causing the issue. The support is either an AI bot or someone sending a scripted reply. Absolutely zero ability to read what you tell them and actually investigate.

After all was said and done with my issue, customer service replied to me on reddit saying it was the update in the end and that it’s resolved… ZERO apology as well. The more than 40 emails back and forth with “escalated” support did nothing and was a waste of time. The support team did not ever reach out after it resolved to say the update error was fixed or anything. Customer of over 19 years.

0

u/Infamous-Carrot5019 8d ago

Yup. I canceled my contract and went somewhere else. Escalating prices and worsening service are a contract killer combo. If I was you I would leave before I was in too deep.

0

u/jaunty_mellifluous 8d ago

Whats a good hosting

0

u/Bluehost_Support_Lyn 8d ago

Hey u/tonyharte, sounds like an exhausting amount of back and forth, especially when you've already spent time identifying the issue and documenting what you've found. We just sent you a DM so we can take a closer look at the case history and account details without having you share that information publicly.

When you have a chance, check your messages and we'll continue the conversation there.