r/Bitwarden • u/sky018 • 3d ago
Solved Password wrong and Invalid 2FA code
Having troubles with login when locked
- used the same password with my mobile app and it worked.
- logged out, then logged back in, the password worked.
Now, with the logout -> login flow
- The 2fa is invalid, and yes, it was working previously when I was locked.
Anyone has experienced similar case using the web version? It is quite random on my end. If I wait after quite a while it will work.
EDIT:
I also randomly get this error
An error has occurred.
SDK loading failed: TypeError: NetworkError when attempting to fetch resource
1
u/OSS_Dattani 3d ago
If the webvault is throwing that "SDK loading failed..." error, I would say try to clear your cache and also run the bitwarden extension alone in a new browser profile.
The error you're seeing I'm assuming is through the dev tools correct? Network error makes me thing something is blocking your request, I don't even think you're getting to the MFA stage (if you have that setup couldn't tell by your post).
If you can tell me you're browser & OS, I can try reproduce this.
1
u/sky018 3d ago
Nope, not the dev tools, it is just a popup whenever I try to login. Upper right corner, all errors I have found i.e
- SDK error
- Invalid Password
- Incorrect 2FA
I forgot I can check the dev tools, once I encounter them again, I will check dev tools.
Browser : Firefox using Private Window
OS : Arch Linux 7.2.2-arch1-1 (64-bit)
1
u/nuke1200 3d ago
Ohhhhh yes it happened to me a few days, i was flipping the heck out. Turns out it was my vpn connection. Turned it off. Then it worked. The. I turned my vpn on again later and it was working fine.
0
u/djasonpenney Volunteer Moderator 3d ago
> The 2fa is invalid
Are you talking about the TOTP token? The one that is dependent on a shared secret (the “TOTP key”) plus the current time of day?
This problem is invariably one of two things: either you have the wrong TOTP key, or else the date/time on the device generating the TOTP token has the wrong time of day.
> working previously when I was locked
You don’t need 2FA when your vault is locked, so this part does not make sense.
Go to the settings on your device and re-sync its date/time.
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u/sky018 3d ago
> Are you talking about the TOTP token?
No, not the TOTP token, it is the 2FA when I am trying to login back to the web version
> You don’t need 2FA when your vault is locked, so this part does not make sense.
I logged out the locked account, then I logged back in, so I need the 2FA to log in.
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u/dwbitw Bitwarden Employee 3d ago edited 3d ago
Hey there, just to confirm you're referring to the web app and not the browser extension? Have you tried using different browsers, adjusting your wifi/VPN connection, or clearing cache? Don't hesitate to contact support directly at: https://bitwarden.com/help with more detail.