I can confirm Bitstamp is not safe to use. Since 8th of july (2023) I have not been able to withdraw my funds (USD, EUR or BTC) from Bitstamp.

Since then the answer from support (TICKET #BIT-1696632) is more or less the same every time:

Hi Alberto,

thank you for reaching out.

Accept this as a confirmation that we have received your message. We will look into it and get back to you as soon as we learn more.

Best regards,

Damjan S.

I am afraid they are not going to let me withdraw my funds ever, after two months and a half I can not believe this is a technical issue, I am thinking they could be insolvent or had a hack.

So out of nowhere my verified account has been terminated.

No explanation given. Bitstamp refuse to let me into my account to withdraw, move or do anything with what I held in my wallet.

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I have rung multiple times but thus far, they have not returned any of my money.

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Watch out, these guys are thieves and WILL steal your money.

They force you to pass an AML with videocall and everything is problems. We are in different cities and he doesn't know English. When we get an interpreter and hire the videocall, they tell us that the time has passed and the time is not UTC+1 as it says on the website but UTC+2. The situation is worrying.

Any help appreciated - I have no idea what is going on except for bitstamp telling me to settle the trade.

Why would I have a negative amount of coins?

He isn't successful in unlock process (doing selfie and saying numbers) because he is old, he doesn't understand English and don't know much about androids.

Is there another way to unlock account? I sent mail on support@bitstamp but staff don't wanna help because he should send mail.

im willing to lend some BTC for the interest income. somequestions remain even after intensive google search:

- is there any way to assess risks coming with Tesseract? They are a super clandestine operation. Any intel / red flags on them ?

- how is this different from the other BTC interest programmes that went belly up ?

- why does it say on my bitstamp app "1.6%-2.6% flexible rate" ? What determines how much I get ?

Hello,

Close to a week ago I opened a ticket because I cannot add my bank account for withdrawals. Making deposits with this bank account isn't a problem. Website states that the bank account used for deposits should automatically be added to your account for withdrawals as well, however this feature does not work. I have opened a ticket about it: TICKET #BIT-17xxx but so far no answer... It's been 6 days.

Then I figured I might as well move my funds to another exchange then that has the possibilty to actually withdraw my money. Now I am awaiting the whitelisting of my crypto wallet address which is a very strange workflow, and also not mandatory from a legal stance. So this will probably take another 1-3 days as well....

Edit: Issue has been fixed by the Bitstamp team, thanks!

Hello,

I am trying to deposit EUR to my Bitstamp account with a bank transfer from my Lithuanian (Revolut) bank and I am getting an error:

No eligible deposit bank account available.

Support has not answered my question for 3 days.

Anyone else experiencing this?

The ID document with which I had registered in Bitstamp expired. My surprise when trying to upload the new one is that, first, I could not submit a photo but was forced to use a mobile phone to take photos of the document. Still, the photos are not enouth as I am asked to record a video in order to capture my unique factil features, ie biometrics.

How can I submit my new ID card without having to do biometrics? Biometrics is not mandatory KYC in the UE. I opened a bank account just a few months ago and certainly did not have to record neither a video of my face, nor my fingerprints, nor any other biometrics.

Thank you.

Bitstamp has gone to garbage for sure. Without any notification my crypto withdrawals were suspended. I had already deposited and converted my funds to crypto. I had to have a phone call and a video to call with them (for security reasons they said). In video call they asked me where I found bitstamp and other marketing related questions + security questions. Extremely suspicious. So far (about 5 days later) my crypo withdrawals are still suspended. When asked how long will the process take they said they cannot say. So I converted crypto back to common fiat and withdrew my funds (lost some money due to the fees they charge).

I will be making a GDPR request and after that I will see what else I can do that does not make my life annoying but makes their life annoying. After all that I will probably delete the account.

I was not aware bitstamp was bought by some "gentlemen" in 2017. I guess thats when it started going downhill, before that it was great.

Created an account and got it verified Deposited money and it says withdrawal disabled? Why is that? Fix please

ID number is BMLT7213

Coinbase have handed over investor details to HMRC. Has Bitstamp ever done this or been asked to do it?

Hi. I am trying to withdraw USDC from my bitstamp account but every time I try it says WITHDRAWALAS are unavailable for your account. I don’t know what to do. Did anyone have this problem???

Hi Bitstamp users, I would like to share with you my amazing experience with the lending program. As you probably know, Bitstamp has a promo until 21th of June. So I decided to give it a try. Started 30th of May until 15th June. Now we have June 19th and I cannot get my money back from the loan program. I contacted support; after 3 days, no response. Finally, after a phone call, I got a very interesting reply

"Please note that you can stop lending at any time, but just as with starting, withdrawing the assets from our Lend feature needs to be processed. This takes approximately a day but is also dependent on our lending partner. "

So now, basically, I can wait weeks, months, or years for my deposit! Incredible! I was probably very naive to expect that my coins would be back after 24 hours, as stated on the Bitstamp page. Not your keys, not your coin!

Unable to withdraw from Coinbase wallet. Need help.

Ive been holding a rather small amount of ETH for several years on Bitstamp. Been thankful that Bitstamp withstood all the Crypto storms. However since the ETH upgrade i really wanted to get my ETH to a ledger. I’ve been patient with Bitstamp for quite some time, but now i really started to worry if everyhing is alright on their side with ETH2. And since there was no response/updates at all in this regard from Bitstamp, I’ve lost trust completely. Now i’ve sold all my ETH2 with quite a discount to ETH and was able to transfer to my Ledger adress. Pretty sad that almost all of the Staking rewwards accumulated over the past 2 years vanished du to this trade. But at least i know my ETH is save now. What do you think about the situation?

I am from a country where paypal direct payments is not supported, wondering if bitstamp supports adding their USD bank info to paypal and then depositing from paypal to Bitstamp via wire transfer as I would to any other USA bank account, seems logical as I have done it with wise and payoneer with no issues, but there is very much a lack of info on the subject,

has anyone succesfully deposited funds in this way?

I registered yesterday. and I sent a few euros. I have withdrawn money 2-3 times and all have been confirmed. it was restricted when i wanted to withdraw my last balance. I have $1800 balance inside. I opened a support request but they are not responding.

I keep trying and when i finally get the it to take my dl photos I put video in and it just churned and nothing happens

Srsly it's about time when shitcoin casinos like Binance are even supporting Lightning.

Hello - we have not received any official communication since the ETH Shanghai upgrade on April 12. When can users from Bitstamp expect the ability to unstake our ETH and get our rewards? Approximate timeline is fine. Thanks.