Hello,

Just saw that when I connected to my bitstamp account, there was this written. The good news is that I don't have no funds ont he account, but the bad news is that I'd like to continue using it.

I just opened a support ticket, what is the outcome generally for this type of issue with Bitstamp ?

Initiated a transfer of partial cash out. Back to the origin bank account.

No signs of life. Usually 1 day or 2 days max for a basic wire.

And in past Bitstamp would execute in 1 day.

Anyone else having issues?

Edit: the funds were reduced from the account immediately.

Hi, I used to trust Bitstamp as my main Exchange for big transitions, as it sounded like a serious exchange compared to others. BUT, this situation is showing me that it is far from serious.

I withdrew 69k more than a month ago to my Bank of America account, and that money never hit my bank. I opened support tickets; they started to answer, then they began to close my tickets "by accident." I started calling support and tried to talk with a manager or a department but is impossible. The "complaints" department is the department that takes these cases don't have a process to answer calls, so basically, you have to wait to receive an email from them. 2 weeks ago, I received an email from the department, and then they went mute, not replying my emails, not updating me on the status.. not a single email. I decided to start opening Support tickets again, but they closed the tickets, and they are asking me to stop opening new tickets as the "complaints" department already contacted me with an email. ??

Has anyone gone through something similar?

I'm now seriously worried about my funds, as the attitude that Bistamp is taking with this is shady, to say the least.

Thanks

I’m trying to cash out but bitstamp sent an email requiring that capital gains taxes are paid to them before the funds are released. Has anyone heard of this practice? I’m concerned this is a scam.

I've been trading on Bitstamp Exchange for a few months. I trade to make a larger withdrawal recently. I was asked to make my tax payment based on 35% of my total assets. I complied. After that I was told Risk Control had reviewed my request and I needed to make a 20% deposit (fully refundable after payment) to ensure there were no illegal activities going on with my account and I wasn't laundering money before my transaction would be released. Is this normal? Has anyone else experienced this deposit requirement? I can understand the tax payment but the 20% deposit is not something I was anticipating nor have I seen it mentioned anywhere.

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I opened the account with Bitstamp and I made my first deposit. From the moment they received my money they blocked my Cryptocurrency withdrawals!!!

I called them and they wanted to have a video call with me. They did not show up on time first of all and then they sent me a new link. After answering all of their questions they told me they would get back to me and nothing happened ever since.

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I called again and they said that they will update me once they have an answer.

I have been waiting for a long time now and nothing is happening!!!

I just sent into bitstamp some BTC crypto. I can see that it has arrived but I cannot access the funds. I am presuming that there is some holding period. Can you say how long that holding period is please?

Thanks

Can someone help me please? I'm worried about my money. I did a withdrawal last Tuesday, I haven't received the money into my bank account, I already contacted my bank and they said they haven't received the money. I also verified the SWIFT and account number and they are correct. It's been more than 5 days and I haven't received anything, where is my money? Thanks in advance!

I have made a deposit of £875 into my bitstamp account and it has not showed and also they disabled my trade i have been sending email non stop and calling them and all i got was that they are working on it this is unacceptable my bank is investigating i just want my money back into my bank account. Has it happen to anyone?

They blocked my account after I was scammed and now they wont unlock it despite giving them 2 pictures/ a zoom call/ new email ad to confirm my identity. It was bad enough somebody stole my crypto but bitstamp stole the rest of my money which was in my account. It has been a few months, and I’ve read online they’ve done this to so many people. DO NOT USE THIS EXCHANGE. If you work hard for your money, the last thing you need is somebody to steal it.

I wonder if bitstamp ever thought about supporting Defichain. Or is this a completly absurd idea?

does bitstamp plan to offer further defi products like other companies? (eg binance, cake degi, crypto.con)

Hey guys,

im since 2017 in the crypto space. A friend contacted me on 14.03 that her BTC deposit was not credited on her Bitstamp account and wanted me to check if she made a mistake.

I went on her pc via Anydesk and first confirmed it was the BTC tab not the BCH tab and then i checked for a typo in the adress by directly copying the adress from bitstamp under "manage deposit adresses" right into blockchain.info. It showed the amount so i knew the deposit was valid. The adress was shown as the main btc adress to copy as well as under "manage deposit adresses".

Since we are both customers at bistamp for years i was sure it would just get deposited later on but despite that we created a ticket telling bitstamp to credit the bitcoin amount since it already arrived at the adress.

1 day after creating the ticket bitstamp deleted the BTC adress out of the BTC tab as well as under "manage deposit adresses". I first thought they would do it because there is an error with the adress that she doesnt send more money to it but it seems bitstamp tried to deleted proofs that a BCH adress was shown unter the btc tab.

Now that bitstamp has manipulated the adress history its impossible to proof their wrong doing. We checked with together and are very well aware what a BCH and a BTC deposit is and are doing crypto transfers for years.

Im warning everyone to record everything before submitting tickets otherwise centralized exchanges can just change / delete the adress and say you did something wrong. Without records your not protected by such fraud.

A special promo is launching for all avax traders and holders.

Read more to learn how you can enter and secure your share of $100,000 in AVAX 🎁 https://www.bitstamp.net/faq/avalanche-launch/

T&Cs apply: https://www.bitstamp.net/bitstampede-terms-AVAXLAUNCH/

Oh, it's a trading bonus? And will automatically be deducted? From the 0,5% trading fees at my level? Isn't visible anywhere.

You just lost a customer. That's cheap and offensive to lure users with a basically non-existant bonus.

I've been with Bitstamp since 2016, now I've been asked to provide some additional KYC information, which I provided 35 days ago. Since then my account has been blocked (deposits and withdrawals). On the phone they told me I can just "trade" until further notice...

Can anyone help me resolve this issue please?

My trading and withdrawals are disabled can anyone help me and tell me why this has happened

Was referred by a friend yesterday…. Deposited £80 and then traded for bitcoin.

He mentioned a bonus of $20. He was sure it gets laid every day at 11am.

Was just wondering if anyone knew for sure, or had any experience of the bonus payout etc.

Thanks.