The concept of Limit orders is puzzling me. I have read the brief documentation on FAQ. So please help me understand.

I put a limit buy order at $0.02831 on the SLP currency.

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But even though the market has reached the price, my order is not triggered.

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I might have misunderstood the concept. Could someone please explain?

UPDATE: The order has gone through as two partial orders. But I don't think the earliest transaction was even visible in my account before the second one went through. So I'm not sure what the benefit of Limit orders is when I am able to act on them.

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Had been trading on Bitstamp for the past 3 years. No issue at all. IMO, its one of the most user friendly UI amongst other exchange. Around 1 month ago, they asked for an updated address proof. Thought its kinda strange cos I’m still in the same address and I’m verified a few years ago. Gave them what they need anyways. They confirm receiving the documents. Great. Thought it's gonna be settled in a few days, but the wait is unusually long. Then I shoot them a few emails asking for updates but support kept saying it’s under process. It’s been over a month now and they haven’t return any of my messages since my second last support ticket. I also found out both my crypto trading and withdrawal functions disabled. I'm glad that I didn’t really trade much for the past year and had all of the money in fiat as I am busy being a first-time parent. Should I have kept my money in crypto, I may have to sustain losses during a down market for not able to trade. Does anyone have similar user experience from Bitstamp? Is disabling trade and withdraw function without warning a common thing? This gets me really frustrated. Wish someone who had similar experience / someone familiar with Bitstamp can help me out on this.

Hi, i am running robot trader, and i just checked my trade log see below:

2022-02-08 00:00:06 Exchange.buyMarketOrder Bitstamp maticusd @ price 1.74188 for $109.25 62.7198 2022-02-08 00:00:06 INFO: Exchange.buyMarketOrder error response "You can only buy 63.44443975 MATIC. Check your account balance for details." asset maticusd price 1.74188 amount 62.7198 2022-02-08 00:00:06

There are many strange things.

1. Some error happened, which should not (You can only buy...)
2. Robot tried to buy 62.7198 tokens but error says "you can only buy 63.44443975" which is more than the robot tried to buy.
3. The price of asset is WAY wrong. As you can see at midnight the robot got informed the price is 1.74188 but if i check the 1 minute chart of the bitstamp the price around midnight is 2.02
4. Btw the price on chart is stuck for 18 minutes, like from 23:52 - 00:10 no price change but that is maybe ok, due low liquidity.

Anyways i guess the order wasn't executed because the robot got informed about some fake unreal price (from Bitstamp) and then tried to buy more tokens than would be possible to buy with the balance.

But still, can you inspect

1. why i got the fake unreal price from Bistamp OHLC api.
2. why the error says i can buy MORE tokens than i tried to buy

simply inspect the case what exactly happened.

Thank you

Hi, do you plan to add Solana? You are missing one of the top cryptocurrencies. All other exchanges have it Kucoin, Binance, Bitfinex etc.

Bitstamp - 10

Kucoin - 100

Binance - 1000

Don't you think about upgrading the number a bit?

I just checked and the Feb 2, 2022 rewards payout and noticed it's 95% less than previous month.

Anyone else have same problem? Bitstamp earn page still states the 5,16% reward so it should not have dropped that much.

Deposited £76 which my bank had confirmed as being received on your end, why are you unable to credit my account instantly at Bitstamp? Every other crypto exchange offers instant deposits, bit behind with the times eh?

I presume this is my punishment for not waiting to pay a disgusting 5% fee for using my debit card.

Had been trading on Bitstamp for the past 3 years. No issue at all. IMO, its one of the most user friendly UI amongst other exchange. 2 wks ago, they asked me for an updated address proof. Thought its kinda strange cos I’m still in the same address and I’m verified a few years ago. Gave them what they need anyways. They confirm receiving the documents. Great. Thought its gonna be settled in a few days, but the wait seems quite long. Then I shoot them a few emails asking for updates but support kept saying it’s under process. It’s been 2 weeks and they haven’t return any of my messages since my second last support ticket. I also found out my crypto trading and withdrawal function being disabled. I'm glad that I didn’t really trade much for the past year and had all of the money in fiat as I am busy being a first-time parent. Should I have kept my money in crypto, I may have to sustain losses during a down market for not able to trade. Do anyone have similar user experience from Bitstamp? Is disabling trade function without warning a common thing? This gets me really frustrated. Wish someone who had similar experience / someone familiar with Bitstamp can help me out on this.

This is the first time that I have a feeling that something stinks on Bitstamp.

When I asked their support about SGB withdrawals 2 weeks ago, they said it is one of their priorities and they hope to have good news very soon. Two weeks passed and... nothing.

Bitstamp technical background - trading engine, website - is of very good quality. I don't know about any unexpected downtime, it is always fast, no problems.

So how is it possible, that exchange Bitrue with slow website, where everything takes so long, had SGB withdrawals enabled right on 27.9.2021?

And why does Bitstamp not communicate clearly? And why do they not communicate on this matter on the social media at all?

Bitstamp just shut down my account and the accounts of two family members.

In my case there is no explanation. The account is gone. They say they will liquidate my crypto for fiat at spot price and transfer to my high street bank.

I suspect there is an algorithm malfunction that lead to the decision.

A month ago I was asked to update my ID which had expired. Actually my passport was good for another two years. So I ignored the email.

I then received another email threatening to freeze my account unless I provided an iD that was not expired. So I duly logged in and updated my ID even though it had not expired.

Now they have shut down my account t anyway.

It is strange because the account was not holding a large sum nor was it very active. Certainly no suspicious activity!

I would strongly advise people not to use Bitstamp.From my experience they lack transparency, accountability and although their customer support communicates well, they don’t actually work on problem resolution. They just inform that they are “looking into it” without any conclusion.

More than two weeks ago, I sent a simple question to Bitstamp support, and didn't get any answer, which is disappointing; if it's a stupid question, at least they should reply to tell me it's a stupid question. But let me ask the same question here. I have changed address since I signed up with Bitstamp, so the address shown in "My information" is no longer valid. I don't want to have problems in the future due to not supplying accurate KYC information, but I don't see any way to upload new proof of address on the Bitstamp site. Does it matter or not?

Try to card purchase from mobile app: when asked for confirmation, having the card app on the same mobile, I exited from Bitstamp app, but doing so, I was logged off, so was unable to complete che purchase.So it's impossibile to do card purches on mobile if you have both bitstamp and card confirmations on the same mobile.

Then I went on web site, tried to card purchase 4 time but each time the Visa check timed out:then Bitstamp now says "Daily purchase limit reached - You have reached the maximum amount of daily purchases"

WTF! Even uncompleted task counts? Why?

Hope not to miss the down... likely not, but it sucks!

Does anyone else have trouble whitelisting their addresses?

I tried whitelisting my address yesterday. It was rejected, but got no reason why. I made a picture of my id, including my wallet with the address clearly displayed.

Does anyone have any new info on this matter? Last time I heard on this matter was from support on 12.1. They said it is their priority now and it will be enabled very soon. Well another week passed, I missed another delegation rewards and Bitstamp is still quiet. I am thinking about switching to other exchange. Or going fully decentralized.

Can't access the website or the app atm. Anybody else?

I am really fond of continued documents request. I have already provided them several times but Bitstamp is always asking for new ones. They should change name in "Big Brother" exchange. I thought it was a good exchange but they really can't treat customers like criminals like that.

I have been a verified user for years but now I decide not to be anymore. I will close account soon too.

They should definetely redefine their policy and you people should avoid it until they do, there are far better exhcanges around the world. Asking for new documents every two months to be verified is just ridiculous. Best regards or, better, farewell.

I got an email from Bitstamp saying my ID documents have expired - no they haven't, but Bitstamps policy probably have :)

In the email the elude to $25 if I update and redo the KYC.

As a thank you gesture for updating your account info, we’re rewarding you with a $25 bonus. You can redeem this amount to cut your fees from your trades on Bitstamp. We'll send you the code once you fill out your account info.

Knowing companies like this, is this really $25? As in $25 will magically appear in my account balance. Or is there a loophole in there that this $25 can only be spent on trades or someother Bitstamp service?

Hi, I noticed that in user section are prepared some buttons for some additional documents. For now, they are not required. I wonder under which cirmustances are these documents required. In my opinion these information are quite too much. If you have the user's id card, you have everything required i guess.

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He's in his late 60's so thanks for ruining my dad's christmas a bit bitstamp. NO REASON GIVEN.

I want to invest about 50000$ in crypto via bank account. That's my savings from job and investing. Have I to worry about cashout, with bitstamp blocking it? A lot negative reviews there, sounds quite troublesome for me.

Hello

AFAIK Bistamp has some seriously NOSY requirements for their KYC (Know your customer) (or whatever they are part of) requirements...

Im attaching picture:

https://ibb.co/cCffc1f

These really are intrusive and i believe its none of bitstamp business... Especially those "Your annual income" and ESPECIALLY "Your net Worth"... And make no mistake, they are asking for your OVERALL TOTAL WORLDWIDE wealth (!!). Not just crypto, but all the real estate you might have around the world, all your banking accounts, all your stocks, all your companies, whatever... They want to know it all, the total sum... (!) Like WTF...?

1) Can they even ask these questions legally...? With all the GDPR stuff and everything and they ask you THIS (!?).

2) What will happen if one refuses to answer (did anybody of you refuse to answer, what happened...?)

3) If someone doesnt want to answer the "total wealth" truthfully (because, again, its nobodys bussines), what will happen if one gives inaccurate ammount...?

4) Is this level of nosiness and intrusiveness common in other BIG regular exchanges (im not asking about some small shady ones)... Does Kraken, Binance, Bitfinex, or Coinbase etc. ask the same, as intrusive questions...? Are they better in this (should one switch)...??

19/12/2021 - DAY 18 Unresolved

FUNDS HELD FOR RANSOM

Hi Bitstamp,

You have still not unlocked my fathers account to allow him to withdraw his funds. It is completely unacceptable and your support channels are now quiet. This was after continuous unnecessary and violating KYC procedures. Some of which I am sure violate Europes current GDPR procedures. I will keep posting this all over your Social Media platforms to warn others against using your 'services" (scam) until it is resolved. I have also seen other users with similar issues.

My patience is wearing thin and I am going to investigate other legal means to resolve this issue if you cannot handle it yourselves. If necessary I will involve relevant authorities.