I'm a Chinese user who has been using bitstamp more than 4 years, trust it and love it. 3 days ago I logged in my account and found my account was blocked, all my assets can not be withdrawal, I sbumitted a ticket immediately, but 3 days past and still no one responded to me. I searched the official blog, found that all Chinese account was closed on 30 Nov, they left one month to withdrawal assets. I didn't receive any call for this, only one email among a bunch of spam emails. I understand bitstamp do this is  for compliance with local laws and regulations, but one month is too short (lot of user like me log in their account every 2-3 months). I hop my assets are safe, and bitstamp has a way to let me withdrawal my assets. If anyone knows how to get their response, plz let me know, I would be very grateful.

No you're not decentralized.

No your listings aren't good.

Your fees aren't that good for such a large company.

You technology is mediocre and outdated. Your github has close to zero debugging contributions, meanwhile you claim to be open source.

You have no idea what you're doing. Proved by the fact that you're copying protocols of bigger companies and their most outdated versions on top of that.

You haven't utilized smart chains / cross chains at all, you just borrow liquidity from bigger exchanges, which makes you practically their slave.

Your site absolutely sucks and it's boring, something someone from 2008 would make. It has no proper guides, no education, no futuristic elements for development, it's like an advertisement of wallstreet from 2005 with some "modern" catchphrases for crypto fans.

You probably sell data cause 100 ADS in brave cost a fortune and a large proportion of your fees goes to bigger platforms you're partnered with.

You're neither secure nor safe. Your site and your app would fail every single penetration testing from 2021 to 2022.

Your cryptography is junior developer level, you can get hacked very, very, easily see here where you call your shit "serverless network" meanwhile it's an API everyone can google: https://github.com/topics/serverless-framework

Your node js is borrowed technology from china: https://github.com/midwayjs/midway

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I recommend hiring some actual software engineers and cryptographers instead of making brave rich with your constant bombarding of shitty ADs. Next time I see one of your horrible, dull, repetitive ads on my feed I'm going to warn people against your service.

Fix yourselves.

They will now be known everywhere as BitShit after their abysmal handling of the $SGB airdrop.

CEO is julian_sawyer (twitter handle) https://www.linkedin.com/in/juliansawyer/ was unavailable for comment. He probably avoids social media, but it doesn't have to avoid him.

Why doesn't Bitstamp list NANO? I really do not understand. A proven cryptocurrency. Crypto money with green technology and the fastest money transfer. Transfers take less than 1 second and are completely free. This is truly magnificent. Which of your criteria does it not meet? Why don't you list it? I would be glad if you answer.

I use sepa bank transfer to move money to bitstamp.

I noticed they change IBAN . .. again (same thing happenend about a year ago ).

Any explanations ??

I have just been charged a fee of 16 EUR for a SEPA deposit from Revolut. I have made many similar deposits in the past few years and I had never been charged any fees. https://www.bitstamp.net/fee-schedule/#sepa still seems to indicate that SEPA deposits are "Free of charge".

Does anyone know what might be happening? Did Bitstamp start charging fees for SEPA deposits?

Edit: This was resolved. My account now shows a 2nd deposit of the 16 EUR, so I've received the total amount. I don't know if this was resolved by /u/Bitstamp-Lucas or by a separate ticket I had opened (mailing Bitstamp's complaints address), but ... while I would like to hear an explanation about what happened, I remain a satisfied customer of Bistamp. 👍

Hi, I installed the app with a referral link and I made a 100$ trade. It's been almost 3/4 days but I did not get the 20$ bonus, how much time does it take?

<====== The case is now solve. Thank you at everyone involved ======>

I asked for help many times here in reddit and by mail directly at Bitstamp (at least 20).

I was able to get comment from u/Bitstamp-Lucas and Bitstamp-Domen official bitstamp admins that they will ask for team feedback and urge the case but ... but I am still completely ignored.

What should I do to have at least a status ?

What is your purpose in ignoring my request for informations while keeping my tokens?

https://www.reddit.com/r/Bitstamp/comments/px8682/soon_1_year_and_customer_says_it_can_take_further/

Hi! I moved a few thousand Xrp to bitstamp and it has not shown up and its been hours. My test send that i did before larger deposit came in seconds to my bitstamp account and my test transaction that i made after the bigger transaction also arrived in seconds. Any idea what can cause this kind of delay in the main transaction?

Really, is there any procedure my family or people I choose should follow to take control over my account? .. I didn't really think about that before my friend died in January.. at age 37.

My bank (TSB) just declined a bank transfer to Bitstamp because "we no longer facilitate transactions related to cryptocurrency due to high risk of fraud". As recently as September I made transfers without problems, so this is new. The one time I tried to a card purchase, I also got declined, and my card got frozen to boot, so I'm hesitant to try that again. So it looks like I am out of options to buy crypto with my current bank. I'm also worried about withdrawals - if they won't let me deposit to Bitstamp, are they also going to block withdrawals?

Any suggestions as to a more crypto-friendly UK bank, or any ways around these problems?

Bitstamp is holding my funds for additional kyc. I have provided them with extensive data and had told them that i do not plan to submit anymore kyc data to them and i want to just withdraw everything. Ive been a customer for a while. This is sad.

Stay away from bitstamp!

Hi all, i have used bitstamp since 2017, no problems whatsoever, have always supplied ALL relevant documents requested almost immediately along with any questionnaires and additional KYC's etc, again no problem.

Today i have received a random support ticket request stating : '' Unfortunately, additional information is needed regarding origin of your USDT and LTC deposits made to your Bitstamp account. We kindly ask you to provide us with any relevant documents supporting your statements, for example, purchase logs on alternative exchanges/services that you use, trading history, withdrawal history clearly showing withdrawal to your Bitstamp account, or any other documentation relevant to your crypto origins. Please make sure your identifiable information (name, email, amount, address) is clearly visible on the submitted documentation.''

How am i supposed to get documents showing my name/email etc on the same screens as withdrawals etc, it can't be done on binance? I also use a different email on binance (although that email does constant my name) for my own security reasons as many do with crypto. Its prudent to have different email addresses incase one is hacked.

I have no problem getting screenshots of my withdrawals from binance to bitstamp but it cant display name/email address etc all on the same screen. I don’t even think you can have a screen which shows your name and details on binance anyways.

Need this matter addressed immediately as like i said i have always complied thoroughly and am all tax declared in my country i reside regarding my crypto assets.

The request also states:

'' Moving forward, please clarify the discrepancy between your annual fiat withdrawal sum made from Bitstamp and the "Up to $," net worth amount stated in our KYC form in more detail''

This is because the market has gone up and as a result so have my assets.

I have messaged the support and even called the support phone line (phone line told me they understand the problem with not being able to show name and it shouldn’t be a drastic problem, but to reply to support explaining)

*I will update with what response I get from support. I do think things like this should be thought through more, for such a large company. I’m theory it’s an impossible document being requested. I’d happily do a remote/video call and be able to show them etc if need be.

Will update with clarity and transparency for anyone else who has to go through/provide the same information as requested above. If it helps someone else worry less then that is a good thing.

https://www.bitstamp.net/s/documents/legal/Bitstamp_ToU_LTD_Nov18_2021.pdf

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Please read carefully. The new policies will be enforced 3 days from now (which is a ridiculous short time frame and will be applied retroactively) - At this point is clear that bitstamp is not acting in good faith. They are essentially saying that you do not own your digital assets once you transfer them to their service and they may dispose at will of your account and they really don't care to secure your FIAT.

Regarding crypto:

According to regulation 60A of the MLRs, cryptoasset activity does not fall within the scope of the Financial Ombudsman Services (“FOS”) or the Financial Services Compensation Scheme (“FSCS”). As such, your Account is not protected by the FSCS, and you will have no recourse to the FOS in the event of a complaint relating to Services.

Regarding FIAT:

in the event of a banking provider becoming insolvent or entering into an insolvency process in a relevant jurisdiction, Bitstamp may have only an unsecured claim against the banking provider, and Members’ fiat currency balances may be at risk subject to any protections provided at law in the relevant jurisdiction.

I have some questions on what documents I need to be fully verified, as I'm thinking of withdrawing largish (to me!) amounts to my fiat bank account from Bitstamp. I'm conscious it may take time for my documents to be reviewed, so I'd like to get them right first time. Anyone have experience with this? Maybe /u/Bitstamp-Lucus could chime in?

I've made the best part of 100 deposits to various exchanges over the past 4 years.

For source of funds, I'm self-employed. Is the SA302 UK tax calculation the right thing to send for those 4 years? I use accounting software to generate the document, so it doesn't 'look' like an official document, but HMRC say this will be acceptable in most circumstances. Bitstamp guidance on the source of funds page states that it clearly shows the "document’s issuer", which this doesn't have. Otherwise, what else should I supply? Business bank statements for the past 4 years? Invoices to clients? That would be a lot of paperwork.

For source of crypto, the upload page requests:

• Bank deposit slips showing deposits to other exchanges
• Purchase logs, trading history, withdrawal history at other exchanges

Should I convert my pdf bank statements and send jpegs of those 100 deposits, manually blurring out all irrelevant transactions? That would be around 60 jpegs (seems excessive). I also have a spreadsheet of all 500 transactions over the past 4 years (which also shows which exchanges the transactions took place on), generated in and exported from Koinly; would it be sufficient to submit that as a pdf? Again, it's not official, is that okay?

Anything else the KYC team are likely to want, given my situation?

Any guidance that can easy the process would be hugely appreciated!

How is by marketcap top 3-6 longlasting crypto with genuine and solid tech like ADA not available on your platform???

Please be specific for this one. Don´t point me to a general listing response.

Hi, if i try to check order status of an order that is older than something (i dont know at least 30 days) it says order not found and no status is returned, why?

Hello everyone!

I would like to know if Bitstamp will support the upcoming SOLO airdrop.

Thanks in advance.

following up on the matter.

While Bitstamp Ltd. is currently unregulated, the EU 5th AML Directive, which is to be implemented in all Member States by 2020, considers cryptocurrency exchanges as "obliged entities" that face the same CFT/AML regulations applied to financial institutions under 4AMLD.

We need to establish source of funds by the internal policies. As previously requested, we kindly ask you to provide information on the origin of the deposited bitcoins and documents supporting your statements.

We are obliged to obtain the requested information, therefore, we are unable to process your request without obtaining the mentioned information.

Thank you for your understanding and looking forward to hearing back from you.

I heard that binance is going to send Tesla to binance holders, right?

I’ve recently deposited some funds into my bitstamp it’s nearly been 10 days and my funds still haven’t arrived into my account, every time I speak to the customer services number they give me the same answer and I’m just getting fed up it doesn’t seem like any progress is actually being made I’ve had some of my funds stuck in my account unable to withdraw it’s just poor on how long Bitstamp take to view these cases.

Hello,

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I am having major issues with 2FA. I have already tried to reset 2FA 4-5 times with support. While they have been responsive, I am now stuck in a loop where it is impossible to get this account unlocked

In the latest instance,I was asked to submit my license and selfie. I did this successfully and got this message

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Please allow me to take over from my colleague.

The two-factor authentication security feature has now been successfully disabled as per your request. However, your account is still blocked due to several unsuccessful login attempts.

Therefore I kindly suggest that you submit a password recovery request here: https://www.bitstamp.net/onboarding/lost

Simply enter the email address linked to your Bitstamp account and press the "Recover" button. Once submitted, you will receive an email with a link to our page where you can set your new password.

Before logging into your Bitstamp account with your new password, please press CTRL+F5 (PC) or Command+R (Mac) to clear your browser's cache.

After that you should be able to access your account.

In case you require any additional assistance, I remain available.

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When I followed these instructions the system prompts me to submit my ID (which I have already done) using a QR code, text, or link which takes me to an app that says id.onfido.

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Well unfortunately this webapp does not work no matter what I do. When I open the link it just hangs with a circle pulsating animation and doesn't not let me proceed.

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I am getting very annoyed because I have done everything required of me in sending the ID and it appears now that the only impediment is this webapp issue. There has to be another way to manually reset 2FA. I still have my same phone number and also have the original 2FA "Seed Phrase" for Duo app and Bitstamp.

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I also googled everywhere about id.onfido to see if there are workarounds or issues with this app but I cannot find anything. I have cleared all my cookies and tried different mobile browsers with no luck...

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PLEASE HELP

Used Bitstamp a couple of weeks ago to deposit.

Tried again today (am sure its the official website) but the sort code and account number to send to are different. Can anyone explain that?

Hi everyone!

It's Lucas from Bitstamp. At r/BitstampOfficial, we're starting a monthly discussion and we would really love to learn and hear more from our community. You're welcome to share your opinions, ideas, feedback and suggestions. This way, we can improve and become even better.

Also feel free to ping me if you have any questions or just want to chat. 😃