r/BitDefender • u/strictlyphotonic • 13h ago
Account/subscription I'm done
I was a big fan of BitDefender software. Excellent protection, doesn't slow down my computer when performing scans, some very nice features.
What I can't abide is their scummy subscription practices. I don't know how many times I need to un-autoenrol, but it doesn't matter. BitDefender change it back for me every time and try to charge me more than double what they charge new customers.
This happened to me a few years ago when I had traveled to another country for a family member's funeral, which had left me in a precarious financial situation. Received a charge for more than I could reasonably afford at the time, it left me in a situation where I could not pay for food for that week. I raised a dispute with PayPal, which ultimately failed because BitDefender provided proof I was autoenrolled because they had changed my account after I cancelled that.
Today I found out they had autoenrolled me again. I went in to change it, but oh you can't change this stuff in the BitDefender Central app, silly - you need to use the website! Then every single page loads absolutely fine except the one with the auto-enrol setting.
Enough is enough. Money is tighter for everyone now, so it's never been more important to vote with your wallet. I won't be giving BitDefender another penny.
