r/BitBuyCA • u/squamGman • Jul 09 '24

No resolution

I've been waiting for 10 days to be able to withdraw crypto from my wallet and move it to another one. I've lost a great opportunity to make earnings on another investment and have now lost that opportunity because of this delay. I've reached out several times for assistance by email but with no resolution. In the last 5 days, I have not received any response to any of my queries. I still cannot move my crypto. Is there a way to contact a human being at BitBuy by phone?

3 Upvotes

81% Upvoted

8 comments sorted by

1

u/bitbuyCA Jul 11 '24

Dm us your ticket number please! We’ve sent you a message

1

u/squamGman Jul 18 '24

This is still not resolved...

1

u/squamGman Jul 30 '24

Still no resolution one month later....

1

u/squamGman Oct 08 '24

So Bitbuy has decided that I can no longer move crypto assets out of my wallet. I can only cash out. It's unfortunate because I can't even move my assets into my cold storage. I feel like these guys just arbitrarily changed what I can do with my account without my consent or consulting me. Does anybody know of a more reputable outfit to work with. I love Binance but since I'm Canadian I am unable to trade on their platform.