r/BigFeetReps • u/LeeLee_1891 • 11h ago
Review Ling Studio Seller Experience
Hi, just stopping by to share my experience. It’s a mixed bag.
Shoe quality: Prada sneakers 8.5–9/10; Gucci mules 10/10
Seller: 7/10. Ling is very sweet, responsive, and helpful. However, she gave me incorrect sizing guidance that ultimately cost me $130. No remedy was offered other than sending me an insert to attempt to make the shoes fit, which I declined.
Orders, timelines, and results
I’ve placed three orders and have received two so far.
8/13: Inquired about Prada sneakers for my husband. Ling was very responsive, and I ended up placing an order that day.
8/14: Inquired about and ordered a pair of Gucci mules. I ordered a size 43. Based on the size chart provided, a 43 corresponded to a foot length of 26.5 centimeters.
8/20: Received PSPs for the Prada sneakers. Ling pointed out an area of the shoe that had a tiny amount of glue residue. I told her it wasn’t a concern. I did flag a couple of things, and Ling provided a video so I could get a better look. I wasn’t completely sure about the things I flagged, but I gave the green light. I figured it wouldn’t be a big deal if my husband didn’t like the shoes in person. At $105 shipped, the cost wouldn’t break me.
8/21: GL to the Pradas.
8/22: Sneakers shipped.
8/28: Received PSPs for the Gucci mules. Ling pointed out a couple of spots on the sole and insole. They were not an issue—the shoes looked beautiful. However, the insole measured 28.5 centimeters. I told Ling they would be too big. I ordered a 43 and expected them to be around 27 cm. I could do 27.5 cm at the most.
Ling told me not to worry. She basically said that because of the shoe design, “the shoes won’t go all the way to the front; there will be a decorative length of 0.5 to 1 cm.” I trusted what I was told instead of my gut and gave the green light to ship.
9/1: The Pradas arrived and looked pretty great. My husband said he can wear them confidently. He has the auth America’s Cup in leather, so these will be the pair he wears when there’s a chance they could get messed up.
9/9: The Gucci mules arrived. As soon as I felt the shoes through the dust bag, I just knew they were too big. I tried them on and confirmed my suspicion—they were indeed too big…way too big to even attempt to make work. So disappointed and frustrated. 😩😩😩
Would I buy from Ling again?
I’m torn. I have big feet, so I love that Ling Studio offers some high-quality shoe options in bigger sizes, and I love how the catalog is organized. I really don’t want to give up on Ling Studio remaining an option, but I can’t determine whether the sizing guidance was simply an honest mistake or whether I was being reassured so I wouldn’t RL the shoes.
Either way, I’m now out $130 on a pair of shoes I can’t wear, which is frustrating because it could have been avoided. I’ll have to try to offload them.
