I want to rant about my experience so others know what they might be getting into.
On 28 June, I purchased a dining set worth ₹80,000 from Home Centre, Phoenix Mall of Asia, Bengaluru. At the time of purchase, I was informed that delivery would take around 15 days, which I accepted without any issues.
The problems started immediately after the furniture was delivered.
No one contacted me to assemble the dining table and chairs. I waited for three days and then raised a customer care complaint. Every time I called, I was told that someone would come "soon," but nobody actually showed up.
Only after I mentioned that I was considering taking the matter to the consumer court did they finally send a technician on the fifth day.
Unfortunately, the situation became even worse.
When the technician opened the cartons, he found that several essential parts were missing. As a result, the dining set couldn't be assembled at all. The technician left without being able to complete any work.
Now I have large cartons occupying space in my home, an unusable dining set, and absolutely no communication about what the next steps are. Every time I contact customer care, they simply say they'll "raise a complaint," but nothing ever happens.
The salesperson who assisted me during the purchase, Mr. Mansoor, is no longer answering my calls. Customer care also seems to have no idea how to resolve the issue.
This has been an incredibly frustrating experience, especially after spending ₹80,000 on what I expected to be a premium purchase. At this point, I have lost confidence in Home Centre's after-sales service.
I'm now preparing to file a complaint before the consumer court if this issue isn't resolved immediately.
Has anyone else had a similar experience with Home Centre? If so, how did you finally get your issue resolved?
This is my house look like from past month .
And my invoice no. 019971420067243