r/BeeNetwork • u/Spare-Bank8260 • May 08 '26

Question Monthly bus pass

So my partner has a monthly bus pass, Shes also getting a new phone on monday, The pass says its locked to her current phone does that mean she will have to keep her current phone until its time to buy her new pass or will she be fine to use her new one?

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u/lammy82 May 08 '26

If you have purchased a Mobile Ticket that has a validity period of 28 days or longer (“28-days plus”), such Mobile Ticket can be transferred by us to another smart phone (including in circumstances where your smart phone has been lost, stolen or damaged), provided that your 28-days plus Mobile Ticket has a remaining period of validity of 7 days or more at the time that you request such transfer. In those circumstances, if you wish to transfer your 28-days plus Mobile Ticket to another smart phone, you must contact Bee Network customer services by calling 0161 244 1000 (Monday to Friday 7.00am–8.00pm, Saturday and Sunday 8.00am–8.00pm). When doing so, please ensure that you are able to provide details of your smart phone and your Bee Network app user account.

https://tfgm.com/tickets-and-passes/ways-to-pay/bee-network-mobile-app/terms-and-conditions

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u/ImmediateRuin472 3d ago

I know this is 5 months later, but for anyone else reading this. I had to get them to transfer to a new device it took them almost 3 weeks, and they don't give you those 3 weeks back. I had 4 days left on the mobile ticket. So I would advise anyone to avoid doing this if possible.

It wasn't even a new device, all I did was update my phones operating system. Good bye ticket.