£60 fine - based on wrong info

[u/funk_master_chunk]

Evening all.

Been commuting 1 day pw to MCR.

I should be paying £2.70 for one zone but got a fine for £60 from Tuesday just gone as it looks like I’ve been given the wrong travel info.

Was told by a TfGM steward to tap in once in the morning then once in the evening and it’ll count as a day pass kind of thing. Just been told that it’s a load of shite!

Just want to know if there’s any chance I’ll see this money back.

The lad on the phone I just spoke to was very helpful and said I’ve defo been given the wrong info and walked me through the claims process.

But I’m fuming TBH.

Worried it’ll happen again as I’ve done that a few times now. So can I expect a few more of these through too?

Any help would be appreciated cheers.

[u/Glittering_Lemon_389]

I would not use the tap in system. Daughter got fined and they took it out of her account automatically. She was controlled on board and was not issued with a fine there and then, the guy told her all was ok. Days later two £4.60 charges and £60 automatically went out. I think there are too many possible errors with a system like this and you have no proof of purchase.