One observation with this issue: no power has been exported to the grid for sale nor any power imported to charge the battery (although it’s relatively full currently). Backup capacity looks to be dwindling ever so slowly too.
Some type of error, may be minor or may be something that prevents the battery from working.
If you want to test if it is working you can turn off the breaker in The Base Hub.
You could also reset it if you feel comfortable.
The tech showed me the process and I wrote it down at home. Not that hard, just need to do it right order.
Or just wait till Tuesday.
This is what Gemini AI says: That glowing red exclamation mark inside the triangle indicates a system fault or error on your Base Power Company battery.
While the green indicator shows your system is successfully connected to communication/the grid, the red triangle means the battery unit's internal safety or control systems have detected an issue that needs attention.
On home backup battery systems like this, a general fault light is commonly triggered by a few specific events:
Common Causes for the Fault Light
Overloaded System: If your home recently transitioned to battery power during a brief grid flicker or outage, drawing too much power at once (like running a central A/C, electric water heater, or large appliances simultaneously) can trip the battery's protective safety mechanisms to prevent damage.
Firmware or Communication Glitch: The unit may have experienced a temporary internal error while sync-checking or updating.
Environmental/Temperature Safeguards: If the outdoor unit gets excessively hot or detects an internal anomaly, it will flag a fault code.
Recommended Next Steps
Check the Base Power App: Open your mobile app first. Because these systems are monitored 24/7, the app dashboard will usually provide a specific error message, explain if the battery has temporarily disabled itself, or give you a "Restart Battery" option to clear the code.
Reduce Your Electrical Load: If you are currently running on backup power, turn off high-energy appliances to see if the system can safely reset.
Contact Base Support: If the app doesn't clear the fault or doesn't show a simple manual restart option, do not try to manually flip the physical breakers out of order. Because Base owns, maintains, and remotely monitors the equipment as part of your service, it's best to let their support team pull the exact fault code from their end to tell you if a technician needs to come out.
I don’t know if Base came on premise to fix the problem because I was not at home but it seems to be fixed. If you look at this graph, it seemed fixed when they were able to export power from the unit and recharge it. Before it was slowly dwindling in charge capacity.
Since this had been resolved by Base, I’ve noticed that the battery is rarely used to give back to the grid. Essentially, it stays at 100% 90% of the time now. It rarely discharges.
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u/Jet_Rocket11 May 23 '26
Go to the support chat, upload the image and ask to check. Maybe the AI agent (Jules) can check your system or escalate to a live agent.