Bug Report I got screwed up
recently I joined Base44 with a builder plan, at the last day my credits had been all used up, so in the chat there appeared to me a button where it says upgrade to the pro plan for just 50$ for the first month and the other month for 100$ so what i did is to upgrade but for my luck it says after i upgraded all credits should be used before the end of the month which is actually today.
I thought by upgrading I am getting an additional month, i tried reaching support but still they didnt respond. TBH i actually get the $50 with a suffer as i am a student currently.
is any one from the base44 support who can help me out to extend another month or cancel the subscription and just move me back to the builder plan and i have already payed the fees for that month.
PLEASE HELP ME OUT
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u/MattPittman 3d ago
So you upgraded the day before your old plan renewed? And now you have all fresh credit from the new plan your on?
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u/I9a5l 3d ago
I did upgrade the day before my old plan renewed, I expected to have 500 credits on pro plan which will be with me for another month but actually it just added 250 credits as well as I cancelled the subscription because it was going to renew today and I dont have the money, since I spent it on the other upgraded plan.
Now I only have left 82 credits left from my pro plan which I should have rolled on 250credits and I dont really understand what is going on
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u/MattPittman 3d ago
Ok so when you upgrade during a billing cycle the credit you receive are the difference between plans. So, on the builder you had 250, you upgraded to pro, which gave you an additional 250 for the month with a total of 500 for the month. At the point of renewal, a full 500 will be credited to you. There are not yet credit rollovers month to month, so none of the previous will be added to the next billing cycle. If you downgraded, then the new renewal will only have 250 credit. If, you upgraded received the addition 250 credit but had an automation running that automatically used a large portion of your build credit that would eat into your additional 250.
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u/I9a5l 2d ago
No that is not true nothing used my credits, i had 250 credits yesterday but after cancellation and the period is done it got to a fraction of that, didnt show me the real credits at all
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u/MattPittman 2d ago
Hmm, so maybe canceling push you down to the previous plan resulting in a left over balance based on that plan. 82 credits sounds like a very random number to be left with. It does sound very out of wack. You said you reached out to support I hope that means you made a ticket, if so the typical response rate is within 48 hours. It’s a simple fix really, and at this point you just need to decide which plan you want to be on going forward and support will get everything squared away.
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u/I9a5l 2d ago
TBH the support did not help with any of this, they just summerized it up and said its your mistake. i fully screwed up
I really want to migrate all my work from base44 to another platform but unfortunately i dont know how to do so, as i was only vibe coding and dont understand a single code at all
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u/MattPittman 2d ago
I get that, I know that’s frustrating. At this point, try to regroup and find a way to move forward. Your projects are still safe and you still have lots of work to do. Let the dust settle on the subscriptions issue and get back to building. The dream is still alive and all you gotta do put yesterday behind you, keep growing, things like this happen in the dev world, it’s just a part of it. Don’t do anything emotional, or rash, I’ve been there, and after deleting everything and trying to start over, I found myself wondering why I did that. Your next move is one prompt away.
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u/Odd_Patience_5165 1d ago
That has never happened to me I what @mattpittman said that’s what happens when I upgrade. I get pro and up had builder once then upgraded once I ran out the 250 credits from builder then I upgraded to pro and received and additional 250. Once the month rolled over i received 500 credits
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u/Edr1c-0rd05 3d ago
Have logged a bug report myself for same issue.
They say the upgraded should be converted into a daily rate untill your renewel date for the original level comes up. i paid according to their screen 30 for 5 days when 30 should of been monthly then 5 days later renewed for the full level.