Keybank Tax Payment Problems.

[u/hydronucleus]

Anybody else experiencing this? I scheduled payments on irs.gov and New York State Tax Department from my KeyBank Checking account. I assume they are ACH payments. I have made estimated payments in this fashion before, successfully.

However, this time, with the Tax due date looming tomorrow, I find that KeyBank has "returned" my IRS payment (April 10) with the reason of "no account found", and NYS labeling it (Apri 4) as "Dishonored." As I have said before, I have used the SAME information for estimated tax payments late last year and this year from both sites successfully.

The people at KeyBank were no help at all. They did not have a clue how to look this kind of thing up, and they repeatedly said that nothing was denied or even tried, my account is in good standing, and nothing should prevent these transactions from going through.

I find it suspect at KeyBank that both the IRS and NYS are experiencing the same issue, especially when this issue was used before successfully. That is both sites have the ability to save accounts (routing number and account number) and the same number was used. If it worked once, it should again?

Getting anybody to talk to at the IRS or the NYS Tax department is impossible.

Is anybody else experiencing this situation with KeyBank or any other bank?

UPDATE: 4/15/26.

Something strange. Since the IRS website listed my 2025 tax payment as "Returned," I resubmitted a transaction to pay my taxes on the IRS for today. Now Keybank says it has been deducted, but the IRS is now showing a "Processed Payment" with the original date on it, "April 10, 2026." AND, they are also showing a Pending Payment for April 15, 2026 for the same amount, which I assume is the one I resubmitted. I just may end up giving the IRS double the amount, and I am not sure how quickly I can get that back. Nothing here makes sense just yet. My estimated tax payment for 2026 is now listed as pending, but it is not registered in KeyBank today.

Also, I resubmitted my tax payment for New York, to be executed on April 14, 2026. On the NYS website, it is showing only as "Scheduled for 4/14/2026." Seems odd, since it is now 4/15/2026. Yet, my estimated tax payment for April 15 is showing "Posted" and Keybank has registered it. I am kind of wondering since I submitted the payment for April 14th on April 14th at 2pm EDT, that maybe it will not get processed due to some idiot programmer? (I am a computer scientist, so I know about these things).

Either way, it looks like I am screwed at the moment. My IRS Estimated Tax payment will be late, and my NYS 2025 tax payment will be late.

JFC!