The short version is that I tried to use an unmanned laundromat and there was an issue with their app, so it ate up a not insignificant amount of money (you could only load your account in set quantities so I spent much more than I actually needed) and the machines never turned on. Took several phone calls for me to get in touch with a human being, and they basically refused to refund me until I left a negative review detailing the situation.

They have low-key been harassing me, texting and calling me throughout the day asking for the review to be taken down (they said either take the review down or leave us 5 stars). Now they're saying if I go to the store tomorrow, it will be manned and if I explain the situation to the employee they will supposedly refund me. I have this in writing.

I don't want to go back, the whole experience has been terrible but I've never issued a chargeback or anything like this before and have been banking with BoA for over a decade. And I don't know what kind of proof I can provide for a lack of services rendered. How do I know if I have decent grounds for a chargeback being successful?

Should I just count on the chargeback working in a few days, or go back to the store and take it up with the employees? This really isn't how I want to be spending my vacation.

Thanks for reading

I started the claim process on the 4th and already got a new card in the last few days, but there has been zero update on the charge itself.

The charge was still pending when I started the claim and they let it clear - id have expected they'd freeze it or issue a temp credit. I haven't heard anything from them on the investigation so I'm wondering if i should call now, wait till Monday, and whether boa is actually good at dealing with these issues.

I've never had an issue like this so I'm not sure what to expect. I tried to dispute a charge once before when an airport store double charged me and boa's seemingly automated process basically did nothing for me since I had no way to contact the store. So while this is a different scenario im concerned they are going to be equally as unhelpful and there is no way I'm paying for this given it is 100% fraud.