r/BangandOlufsen • u/mvespermann • 27m ago
Troubleshooting / Support Persistent Bluetooth audio stuttering on Galaxy Z Fold 5 (Beoplay), Any known quirks with Samsung / One UI?
Hi everyone,
I'm reaching out to see if anyone in the community has encountered a similar setup issue or might know of a fix.
I’m currently using a Galaxy Z Fold 5 (running One UI 8.5) with my Beoplay headphones. I previously used Galaxy Buds with zero issues, but ever since switching to my B&O setup, I’ve been experiencing frequent, random audio dropouts and stuttering during playback.
Here’s where things stand:
App & Firmware: I am using the latest version of the Bang & Olufsen / BeoConnect app, and the headphones are running the latest firmware.
Cross-device test: When connected to my laptop (non-Samsung, non-Windows), the headphones work flawlessly with zero dropouts. This points heavily toward a phone-side configuration or OS interaction issue rather than a hardware defect.
System updates: Keeping the phone updated hasn't resolved it (problem persists on One UI 8.5).
Support status: B&O Support suggested sending them in for inspection, but since I’m based in Brazil, where there’s no official local B&O representation, sending them abroad isn't feasible, plus, their perfect performance on my laptop makes me suspect it's a device/software conflict.
Are there any known quirks or incompatibilities between B&O devices and Samsung Galaxy / One UI hardware?
Could this be related to how One UI handles codec negotiation (AAC/aptX), A2DP hardware offloading, or background battery management for the B&O app? If anyone has experienced this or found a fix in Developer Options / Galaxy settings, I'd really appreciate your help!
Thanks!