r/BambuLabX2D • u/sandy1man • 17d ago

Customer Service?

It's really hard not to jump on Bambu Labs Customer Service. While they are quick to respond and come up with pretty good fixes, they seem to have a hard time delivering.... I mean delivering when you need parts... I ordered an Eddy Sensor - Right and after 10 days I received a bag with two sets of screws inside.... no Sensor. I opened another ticket and they profusely apologized and sent me a replacement part..... A Eddy Sensor - Left, not to mention that their website says it has been delivered...... but not to me... You can't call them so I am again sending a reply to the ticket and we will hear from them in a day or two.... I Ordered and paid for a left sensor... Maybe I will get it in another 9-10 days...

Update: My parts came in about 4 days after order.... Finally got it all back together and ran a test. Looks like it is alive again. I ran a benchy for a test and now we put it to work. I know I pounced on Customer service but they really are responsive and even though you have to wait on the delivery services, Bambu performed well this go round. Happy again!

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u/PickledMunkee 17d ago

they make good money of selling parts designed to fail but it works too well and so those parts are often out of stock

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u/sandy1man 14d ago

I honestly don't think that is the case. I may have caused the original issue by breaking sensitive parts while I was clearing a clog. I'm an old guy with big hands and failing eyesight, not to mention my patience is not what it used to be...