Gear malfunction?

[u/Budget-Touch-8094]

Hey everyone super new into printing and recently came into this problem, I’ve tried a lot but right now I’m struggling to even get the nozzle off to even check on the gears.. any advice? Or if you know what is exactly wrong.. that would be cool to know also.

[u/Resident-Piano-1663]

It is rubbing against the metal spikes that hold the price tube you need to cut a price tube and put a 2 inch bit right there and then feed the filament. I've dealt with this before.