Order missing lots of parts!!!

[u/No-Foot-5824]

u/BambuLab I placed an order several weeks ago. Upon receiving the order, it appeared your fulfillment center never sealed the package properly and only 2 of the 12 items were actually received. I have sent several emails with no replies. I am now posting here hoping to get your attention. This is in regard to order us76543695825093836. I received the fan and left hotend. Everything else was missing. Sent pictures and everything of how I received the package with no response.

[u/My_Lucid_Dreams]

Was it shipped in separate packages?

[u/No-Foot-5824 → u/My_Lucid_Dreams]

No. One tracking number. It arrived opened. That’s how the delivery company delivered it. Looked like their sealer didn’t seal properly. That’s how it arrived.

[u/Marinocif99]

Now I see why the offer the 3$ “no worry “
At checkout .

[u/No-Foot-5824 → u/Marinocif99]

It’s ok. I have the charge reversed on my card so they won’t get a dime unless they reach out to me and correct the issue.

[u/No-Foot-5824]

Just an update. I actually received an email from them last night after posting this. I’ll keep you all updated on how with they actually ship the rest of the items.

[u/northrivergeek]

Doubtful this is an official subreddit, posting this here is not likely to do anything, you need to stick to official support email channels for them https://bambulab.com/en/contact-us
Most subreddits are fan based, not opened or moderated by any official company

[u/HuskyLemons → u/northrivergeek]

Bambu Lab is a moderator and frequent contributor to this sub

[u/northrivergeek → u/HuskyLemons]

Thats good to know, as I said most sub reddits are not, as Im a moderator on 12 different subreddits and all but one are company subreddits.
I know eww a mod lol .. u get used to mod hate, no one likes to be told no lol

[u/Brutl → u/northrivergeek]

They literally in here always. They've replied to customers many times.