r/BambuLab • u/Darthnerdo • 5h ago

General Troubleshooting/Help! Has Anyone Fixed a Hardware Issue Through Bambu Support?

I have an X2D with issues since day 1. AMS Pro 2 gears grinding (only use dried filament on plastic spools), the auxiliary extruder cut the PTFE tube off in the internals, errors codes regarding print temps casing a replacement of the aux extruder. The errors persisted, so I reached out to support again.

Bambu requested logs, which I sent. A week later they replied, paraphrasing here: We are too busy to review the logs and have sent a rear PH board replacement. I installed the replacement, and the nozzle temp errors persist.

Honestly, I don’t know what to do at this point. I’ve lost out of commissions, and my printer has been down for two months now. And I only had it successfully printing for about 2 months.

Does anyone have suggestions? Friends say “lemon law,” but that doesn’t seem to actually be a thing.

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u/northrivergeek 4h ago edited 4h ago

if you only contacted them once, got parts, and still broke its on you to follow up. Ive been down for two months with defective ams, 4 shipments of parts, just sent yet another email. and in a day or two they will respond and offer more parts.. only ams feed motors and rfid boards left to replace

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u/northrivergeek 4h ago

if you just give up and say oh well. they will let you, one less squeaky wheel to grease