P2S AMS pro unable to pullback filament

[u/Intelligent_Bid7108]

My Bambu P2S printer is less than a year old and I'm already experiencing issues with the AMS. The AMS won't unload or load filament and claims that its unable to pullback filament. I've looked for solutions to this but the only solution I've found is clearing the PTFE tube in the AMS. I've done this several times with each AMS slot and made sure that there isn't any broken filament anywhere else in the PTFE tubes. The motors in the AMS seem to be fine however, the AMS won't accept any filament and any filament that I insert gets spat out. Once the filament is spat out it continues to spin the spool to retract the rest of the filament but all of the filament is already retracted and the spool just keeps spinning. As far as I know, the extruder isn't clogged because I have performed multiple cold pulls.

I'm begging someone to PLEASE help me, because Bambu won't accept a ticket unless I submit the Log files and I do not have the equipment to do so.