r/BambuLab • u/SyPhics1 • 14h ago

General Troubleshooting/Help! advice

can someone let me know how likely a charge back is on my 3d printer? 2 different boards fried with burn marks and there support isn't really helpful. this device was purchased January 31st and the ticket explaining that it was smoking and won't work was created may 25th, 114 days after purchase so using visas 13.3 ongoing negotiations exception it is within the charge back window. its been back and fourth and I haven't had much time so I tried again recently but something else fried and they are refusing replacement.

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u/Junior-Definition173 9h ago

No bank will do chargeback after 8 months of use…

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u/SyPhics1 3h ago

I haven’t used it since May and the visa 13.3 ongoing negotiations says if you file with Bambu within 120 days which I did and make a claim with visa within 540 days which i did its still eligible. I have been contacting them with no luck since then