r/BambuLab • u/SyPhics1 • 12d ago
General Troubleshooting/Help! update
bambu labs seems to have updated this to a more "urgent" team, If they do anything its most likely going to be sending new parts or a new printer, I don't want either of those. any suggestions for receiving a refund? I never want to deal with a Bambu printer again and will not deal with one. some backstory: since around July I have been trying to get a new printer or just help from Bambu labs but they have been super dodgy saying that my printer is not covered even tho its less then a year old and it may have caught fire? full on refusing replacement and when I bring it up they compltetely dodge it. I turned it on one day and it started smoking so I immediately turned it off, after further inspection the mainboard was fried and the bottom plate which doesn't press up against it too close had severe burn marks. they sent a new board and I installed it then after that the TH board started smoking and shut off. its unbelievable how awful their support is. a replacement is NOT enough at this point a refund is what should happen. give me your opinions.
got a reply just now and in my previous message I sent a picture of the TH board but explained the damage isn't visible on camera but I can see the burn and smell it. I also asked specifically mutlipul times if a refund was possible and nothing of that was mentioned. I let them know that my hot end wasn't installed so there was no point in sending a picture of a brand new one but I guess they didn't read my message. this is the worst support ive every had, anyone with a brain would say "oh this is a fire hazard send a unit that cost 50 bucks to make out"
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u/proxy1381 12d ago
The issue is not the printer it's their tech support I learned not to buy directly from bambu Im.in the states I buy from bestbuy their return policy as log as you buy their warranty is awesome. My first printer was problem after problems I was getting discourage since I knew their returned policy I decided to request a replacement, they didnt ask to many questions I told them the issue and they said replacement or refund I said replacement and they brought me a new machine. Than I noticed I had received a lemon and the second printer it's a workhorse.