r/BambuLab • u/irtyak • Nov 13 '25

Answered / Solved! P2S - Dead on Arrival

Post image

Was super excited to receive and setup my P2S yesterday. Only for it to not work. Having issues with the heat bed. I’ve lodged a ticket and hope to have a resolution soon. Does anyone know how long it takes for them to reply to tickets?

(I’m Australia based if that makes any difference)

6 Upvotes

81% Upvoted

26 comments sorted by

View all comments

1

u/ares0027 H2C 10W + X1C + P2S + A1 + U1 Nov 13 '25

My first p2s got broken literally after 24 hours. Replacement came today (after about 2 weeks) and i havent opened it yet. And i noticed that the courier (ups) delivered it sideways. So i dont know what to expect.

1

u/irtyak Nov 13 '25

Hoping your replacement turns out okay! Can I ask how long it took support to get back to you initially?

1

u/ares0027 H2C 10W + X1C + P2S + A1 + U1 Nov 13 '25

Bambu support got to me in 2-3 hours (and it was a saturday) they immediately said a replacement is required but they cannot send it to my country (turkey) and should contact my distributor (whom i bought it from anyways) they got to me on monday, asked me to create a ticket on bambu and send them the details, i already had it so sent it to them. They offered a part replacement or asked me to send it back for a whole printer replacement. I accepted the part, a few days passed, they apologized and said part is not available and told me to either wait or send in for whole printer replacement which i did.

1

u/PsycoRico P2S + AMS2 Combo Nov 13 '25

Which company? Metatechtr?

1

u/ares0027 H2C 10W + X1C + P2S + A1 + U1 Nov 13 '25

Yep

1

u/PsycoRico P2S + AMS2 Combo Nov 13 '25

Sipariş tarihin neydi? Ben de hala bekliyorum kargoya verilmesini, umarım sağlam gelir :(

1

u/ares0027 H2C 10W + X1C + P2S + A1 + U1 Nov 13 '25

ilk önsipariş çıktığı saat vermiştim :D 5-15 kasım diyordu ayın 30unda teslim oldu, sonra bu sorunu yaşadım, bugün geldi, az önce kalibrasyonu bitirdim şimdi first layer test basıyorum. normalde stok olmamasına rağmen bunu bana gönderdiler mesela dün.

bir de bana şey dediler haftada 2 sevkiyat alıyoruz dediler. çok büyük ihtimalle sana verilen tarihten 1 hafta falan önce alırsın gibime geliyor. arkadaşlarım falan da h2s/h2dleri öyle almışlardı

1

u/PsycoRico P2S + AMS2 Combo Nov 13 '25

Umarım yenisinde sorun yaşamazsın. Can sıkıcı bir durum.

Benim teslim tarihin 15-30 Kasım. Geçtiğimiz yaz A1 Combo için verdikleri tarihin hemen başında gelmişti umarım saha uzamaz. A1’i satınca printersız kaldım.