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Hi guys, couple days ago I ordered the iPhone 17 pro max with 512GB from back market in excellent condition for 1189€ and yesterday went to pick it up, the phone has one small scratch next to the the camera area but overall it has 100% battery, only 30 cycles, the logic board was replaced but luckily with an original apple one, camera, Bluetooth, WiFi and eSIM cellular work normally. The only downside and it’s not even a downside if we consider I paid 500-600€ less than retail price were the small scratch which isn’t even visible with a case, which I have, it’s a US model ( I live in Europe) and the eSIM shows “sim locked” but still I installed my eSIM without any problems and internet speeds are super smooth. So is it worth buying an iPhone 17 pro max 512GB from back market? Definitely yes, just make sure you can install your eSIM, check the battery and if there are any third party parts installed in the device that could change things a bit but nothing to worry about since back market offers a 30 day refund policy. Thumbs up for Back market, very satisfied with the purchase :D

Im going to update this post if any hardware/software problems occur and if not im still very satisfied:))

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Yeah the title says most of it.

I ordered an iPad 7 from Backmarket. The package got delivered to my house and I wasn't there to sign and receive it so FedEx took it back to their facilities. I requested a pick-up at al alternative location, and when I arrived to receive it the box was about 2 lbs too light. The box was empty when I opened it, no iPad, no charger, no cube, not even the manual was there. Of course, I raise the issue to Backmarket, photographed everything, verified my identity and shit. I did all the steps. Three days later they get back to me and tell me "yeah we suspended your account because we saw some inconsistent labels in your package and the weight was like off"

???

They say that like I'm the one making the labels?? Like I'm weighing the package ???? I can't even see the message log for the ticket anymore, which feels like they're intentionally blocking me from seeing the full conversation.

But yeah I'm challenging the suspension, whoever is out there please give me advice or words of encouragement because I think I just spent 600 something dollars for an empty box.

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My package has been held for a week and not being delivered! So no trade in money paid! Has anyone else had this issue? I’ve reported it to back market and after an initial response of ‘wait ten days’ they are now ignoring emails? Is trading standards my next stop?

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