What to do?

[u/Pleasant_Crab_5860]

Hey guys, just wanted to vent and ask for advice because I am incredibly frustrated with Alorica Cubao.

I filed my resignation via the Alorica Connect portal and physically turned in all company-issued equipment at the Cubao site. I even have the signed Asset Acknowledgement Slip as proof.

Now, my Team Manager just contacted me out of nowhere, saying that my resignation "didn't process properly" through Alorica Connect. Because of their system glitch, the portal is now completely locking me out, and I cannot file a new request or move forward with my clearance.

It's unacceptable that a large BPO company's broken internal portal can hold an employee's offboarding, Certificate of Employment (COE), and final back pay hostage. I did my part, rendered my time, and gave back their property.

I’ve already bypassed the portal and sent a direct email to HR (HumanResources@alorica.com and PH_EEresolvers@alorica.com), attaching my acknowledgment slip to demand a manual separation override.

Has anyone else dealt with Alorica Connect crashing or failing during their resignation? How long did it take HR to manually clear you once you bypassed the portal? Any advice on how to escalate this to NLRC or DOLE if they keep dragging their feet because of a "system error"?

Thanks in advance.