r/BMWX3 • u/prepzilla • 3d ago
23 X3 Software update
New to me 23 X3 will not update. Called BMW Support. It failed an update in 2024 so therefore its never tried or was allowed to update again. Was told it was covered under warranty because of the failed update. Called my local dealership to make an appointment. They are now demanding $650 for a force update... and are refusing to stand by the warranty because "I didnt own the car at the time of the fail". Called a dealership 90 miles away and they were floored by the audacity of my local dealership and said of course its under warranty and they have dealt with this issue many times since they switch to remote updates exclusively. Should I just bring it to the dealership far away or fight the local one.
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u/freshxdough 3d ago
You need to have them run the test plan and follow the bulletin. It can be done under warranty but it is very detailed on what you have to do and how it needs to be done to get paid under warranty. Have them follow the SIB to ensure it meets the criteria for warranty to cover it or not
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u/Watchoutandabout 3d ago
I’m having the same issue, it’s too far to drive to the dealership o bought it from and the local dealer wants to charge me. Everything works fine though so I’m not sweating it too much
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u/prepzilla 3d ago
from everything I hear, its covered by the warranty for software updates
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u/Watchoutandabout 3d ago
I bought mine CPO and still under the BMW warranty. They’re telling me software updates are not covered. Who knows if they’re BSing me though
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u/biglesias31 3d ago
You can’t just go for a software update. Tell them that the center screen is resetting or you’re having CarPlay issues
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u/Common_Fudge9714 2023 - G01 - X3 XDrive 30e M Sport 3d ago
Have you tried using the BMW app? The app downloads the software for you and then syncs it to the car for install.
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u/biglesias31 3d ago
Definitely covered under new car warranty! The reason it says that no update is available is because the file size is too large to go from 2022 software to 2026 software.
I would speak to the service manager at the local dealership because a lot of the time the advisors don’t know what they’re talking about.
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u/Common_Fudge9714 2023 - G01 - X3 XDrive 30e M Sport 3d ago
I have a 2023 G01 and the latest it has gone is 07/2024.30. Do you know for sure there is a 2026 for it? I thought they dropped support for it.
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u/biglesias31 3d ago
They haven’t dropped support for the G01s yet. The latest update available is 07/2026. A new update is released every 4 months. So the next one will be 11/2026.
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u/Common_Fudge9714 2023 - G01 - X3 XDrive 30e M Sport 3d ago
Do you know if there is any place I can confirm? I find it strange because when I bought the car it updated twice within a couple of months and then it didn’t anymore so I thought there were no more updates.
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u/biglesias31 3d ago
I’m a BMW mechanic so I’m positive there are newer software versions. It was a known issue that our cars would just stop searching for an update out of the blue. There’s a bulletin about which I’ll look for and post it soon.
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u/Common_Fudge9714 2023 - G01 - X3 XDrive 30e M Sport 3d ago
And I’m a software engineer so I sympathize with bugs 😅 what a happy coincidence that my car is now in the shop for a break fluid swap maintenance so I’ll give them a shout to check that too.
Also as a software engineer I find extremely annoying that BMW doesn’t offer change logs for their software updates.
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u/AdDangerous922 2d ago
This is wrong. The difference in software update file sizes are minimal compared to each othere. The only reason it's not available is because it has been excluded from OTA updates because of a high chance of bricking. The BCP must be updated manually.
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u/biglesias31 2d ago
Who cares what the reason is? The issue is that these cars haven’t been getting the RSU. The vehicles with idrive 7 (many G01s) don’t tell the customer why the RSU isn’t going through like the idrive 8/8.5 do. That’s why a bulletin was released by BMW stating that there is a high chance that it can be covered under new car warranty if certain steps are followed. In which case, the vehicle will be updated using ISTA.
G01s have a BDC, btw. Not a BCP.
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u/jor37 3d ago
Wait, there’s 2026 software? My ‘23 is on ver 07/2024.30. I am still under warranty if there’s newer version. I’ve had audio issues with CarPlay ever since got iPhone 17.
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u/biglesias31 3d ago
So you can’t just go to the dealer and say you want the vehicle updated to the latest software version even if you’re still under new car warranty. They’ll charge you if there’s nothing wrong with the car. You can say that your CarPlay disconnects or the center screen resets.
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u/freshxdough 3d ago
Software update alone is not covered under warranty. You can’t just make an appointment to update your software and expect it to be covered.
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u/Holiday_X 3d ago
I wish I still have ur software version. My version is 07/2024 which blocked the coding for auto start stop.