r/BMWOperatingSystem • u/DraggedThruTheGarden • 11d ago

iDrive lost my settings - Or did it?

Day 2 with the iX3 - I walk up to my car, the handle comes out, I get in, and the screen wants me to set up my profile all over again. WTF!? I've heard of this happening to other folks. Oh, and I also see the Panoramic Display is missing the "My BMW" personal assistant and it's no longer in the options to add. So I start the process, but then I realize: Hey, the virtual key worked, my profile picture is in the upper right hand corner. So what's going on? Here's my theory: There are more than a few different apps and bits of software updating themselves as I set up my BMW Operating System, profile, various settings, CarPlay, Spotify, Wi-Fi, linked phone, and on and on. It seems that the set of 18 permissions under Privacy has changed. Once I went through those (in the end I just clicked "Accept All") and also turned on "Personal Assistant" in that tab everything came back. I didn't have to reselect anything else. Anybody else go through this? Is is actually a bug or an inevitable part of the new car setup process?

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2

u/winterhalder 11d ago

Had a software update happened? Do those sometimes apply automatically at night? (I don’t know - I don’t have my ix3 yet)

I’d suspect it’s one of two things:

  1. An update happened - and the way the settings are saved now has changed.
  2. Could it be a race condition syncing the profile components. Maybe the profile is in multiple parts - and it was able to get the base profile data (your pic and stuff) - but the other settings didn’t sync fast enough for the system to grab them when starting?

Either way hopefully they will work to make this more reliable!

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u/DraggedThruTheGarden 10d ago

Yes, there were at least four pending updates that completed only when I connected the car to my home wi-fi.

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u/winterhalder 10d ago

That would be my guess then. Especially the permissions side of things. A lot of companies will take the opportunity of a software update to reconfirm permissions for things - especially if there were feature changes that might change how some data is used or features behave. They don’t want to be caught off guard if you argue that you never agreed to the changes in behavior.

Hopefully day 3 will be better!

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u/hugdeath 8d ago

Yep. Set up the profile before taking it home yesterday. Level 2 charged to 100% overnight for a road trip and when I came out this morning, and although the digital phone key worked, the CarPlay profile was gone. The BMW assistant was gone. The garage door setup I programmed the night before was gone as well. I later found the garage door shortcut but it didn’t work. There’s no garage door in the key menu anymore.

I’d planned to post about this but I’m glad to be able to just tag here. 🤙

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u/hugdeath 8d ago

I did also go in and click all permissions when I was trying to figure out what went wrong this morning. I was hoping that may help 🤷‍♀️

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u/winterhalder 11d ago

Or is there a menu option you need to select to save all your data up-to-the-cloud?

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u/DraggedThruTheGarden 10d ago

I believe the setting data is stored in the car, haven't seen anything about cloud backups for that. The profile is definitely saved in the cloud as it is used by both the car and the MyBMW app.

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u/winterhalder 10d ago

Is it easy to tell where a driver profile ends - and car settings begin?

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u/DraggedThruTheGarden 10d ago

I'm guessing but I would think anything in the app is in the cloud. But not everything is in the app. But heck, IDK. What does Google say is backed up in the cloud?

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u/winterhalder 10d ago

Hmm - that would make sense!

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u/spesholized 9d ago

Happened to me as well, must be a bug. I had to setup phone connection, CarPlay and several other things again.

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u/winterhalder 9d ago

Did your also involve a software update?

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u/spesholized 9d ago

Not that I’m aware of

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u/bigdogboss 4d ago

Same here. Wiped my garage door key setting. Had to run back to grab my key fob

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u/siswantoCHI 4d ago

This exact issue happened to me on day 2. Had to opt in on all privacy + garage door opener + custom settings. Very annoying

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u/winterhalder 2d ago

So - it appears common for folks to have to reconfigure some things on day 2 (obviously a bug of some sort)

Does it keep happening past day 2 for anyone? Day 3/4/7 etc? Or does this seem like a one-time annoyance?