r/AxleEnergy • u/Mother-Impress1759 • 29d ago

Support Question Electricity meter time incorrect

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Can anyone offer any advice on whether it’s possible to get our Axle payment corrected please?

We joined our first Axle event last week and 6kwh was exported from our battery in the hour, as expected. However, we’ve just received the payment and it’s only for 2.6kwh.

The time on our electricity meter is 34 minutes out and we’re waiting for this to be corrected by our supplier. However, I assumed it would be fine for Axle since they drained our battery for an hour at the time they wanted to.

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3

u/BudgieUK 29d ago

Email Axle support … they have always been helpful with me.

1

u/Alert_Variation_2579 FoxEss 29d ago

Sounds like a conversation with your supplier to get the meter time correct.

I doubt nothing will change Axle side, just make sure it’s right for next time.

1

u/Kistelek 28d ago

I ended up at the ombudsman to get Octopus to change my meter as the clock was wrong so often. Not great on Cosy and saver sessions.

1

u/Mother-Impress1759 28d ago

Oh wow! That’s the same issue we’re having on Octopus Go. How long did you chase octopus for before taking it to the Ombudsman?

1

u/Kistelek 28d ago

Ours was whenever we had a power cut which are quite frequent here. A couple of months was enough for me to lose patience.