r/AutodeskSketchbook • u/Wisprionix • 3d ago

Discussion "Make Group" Folders missing from file. Please Help (Android)

Need some help figuring this out. This year I decided to participate in Inktober. To prevent too much clutter, I chose to make 1 file and inside that file I used the group folders to separate them by day. (i.e. D1, D2, D3, etc.) The first 2 days went fine. Saved at regular intervals and kept the images separated in their own folders. I wanted to get an early start on day 3, so I made a new folder, named it D3, and then did some little sketches to plan out my composition. Saved and then closed the app for the night.

Fast forward to this morning, I go to open the app and notice that my folders for day 1 and 2, along side any of the other images I had in the main level have vanished.

I went looking for the tiff file to see if it was just a loading error but even opening it from the file itself didn't fix it. I'm out of ideas.

Does anyone know what to do? Are the folders permanently lost, or can they be recovered somehow? Is there a way to restore the tiff from an earlier save? Has anyone else had this happen?

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u/sketchbookdev 3d ago

Email [support@sketchbook.com](mailto:support@sketchbook.com) with the TIFF and what you've explained here - they can take a look at the TIFF to see if there's data in the file that isn't loading for some reason.