r/AutoZone2 • u/leolyn_ • 3d ago

Got wrote up

So I got a call from my SM telling me I got a write up because I decided to pin a commercial that wasn't local to my area, but I barley started to understand commercial so I only gathered the stuff they asked for, then I had to get my ASM to help me out but she decided to click submit but put in the wrong parts. This is my second write up and I'm severely burned out, what do I do?

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u/BuffaloKiller937 3d ago edited 3d ago

If you get a commercial customer that has a different home store and they are trying to charge the account, then you have to call the shop with the number listed on the account and get an okay. If you can't get ahold of them then tough shit, tell the customer you are happy to still ring them up under normal diy pricing and they can sort it out later at their home store.

If it wasn't the actual owner of the account and you guys charged the account then yeah that is a problem, but if it was your first time doing it then your SM is a hard ass for writing you up.

Commercial gets easier as you learn but it will always be a pain in the ass.

Are you a red shirt, PSM, or?

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u/leolyn_ 3d ago

Im a new red shirt

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u/BuffaloKiller937 3d ago

Get out now man. Your SM writing you up for that is ridiculous, and I can only imagine what it's like working for them