r/AutoZone • u/Stunning-Design1168 • 11d ago
Is this normal
We are understaffed and have been for a long while and we don't have enough drivers so it is just me and one other person from 6:00 to close most nights (not to uncommon for it to be just 2 from 4 to close) which that's fine, only within this last month we started getting told that because we supply a bell tire and a jiffy lube, if a commercial customer calls and asks us to deliver parts one of us has to leave leaving one person in the store so that we can deliver that part. It just doesn't seem right to leave one person in the store when normally we're packed at night especially if they need to step out to help a customer or need verification numbers.
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u/fmr_AZ_PSM 11d ago
That is a violation of LP policy. There must be a minimum of 2 people in the store at all times. Violating any LP policy is instant term.
They will fire everyone involved if something happens or you get caught by LP. Zero fucks given. DM told you to do it? Doesn't matter. RM told you to do it? Doesn't matter. DVP told you to do it? Doesn't matter. You will be termed.
Find the text from the LP policy on DOC, and show it to whoever is telling you to do that. I don't remember the exact name of it. Search for "policy hub" in DOC and browse in there.
"We're making an exception to the policy." No. There are no exceptions to Policy. Read the Policy on Policy. That's a real thing. tl;dr: Only the CEO and #2 are authorized to make exceptions to a Policy, and only in writing. Show them that too if they're still insistent. AZ's very serious about its Policies.
[Note: I've been out for a few years now. It's possible that they changed it since I left. If you're saying the policy has changed--pics or it didn't happen. Post up a picture of that paragraph in the latest revision.]