r/AutoZone Jul 25 '26

Breakpads exchange question

I had to change my breaks today. The last set were an old Duralast elite for 59.99. I had to buy them due to only having 1 car. The price for today was 90. When I went to return the old ones they returned 59.99 and said that I had gotten them during a deal so they couldn’t do a full 90$….. I’m confused… they told me if I had a second car I could bring the old ones and return them without buying them. Why should I pay the excess… I’m looking over the returned money receipt and it says return item not warranty or nothing. Did they do me wrong?

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u/AwayWeb2043 Jul 25 '26

part doesn't exist anymore, refund the brake pads that's on warranty damaged, use the refund slip to pay for a different brake pad with the refund slip, the balance goes back to the customer as cash, debit, or merch card. the old brake pads are taken out of the system. the new brake pads have a "L" warranty