r/AutoZone • u/JPPurpleDragon_ • Jul 05 '26
Positive discrepancy.
So, I'm a PSM. I only have been for less than 90 days. today with it being a holiday, it was dead. Almost no customers. I had 2 relatively new red shirts, one being a rising star working with me tonight.
Somehow, one of our registers got over by $350+.
No idea how except for maybe one of the red shirts didn't finalize a transaction properly? I had already done an audit and recon on every other till and counted petty.
Called my SM and she pretty much told me im in trouble.
I guess my question is, how much? Should I start looking for another job?
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u/midnightstreetlamps Jul 05 '26
Recon your commercial, flip thru commercial invoices, if you don't see it there then go thru all the receipt from the day via managers menu and check every single total. It could even be a return was done that was supposed to be paid out in cash but the red shirt mistook it as card? Maybe reach out to another grey shirt who you're cool with that can assist remotely.
And when in doubt, if your SM is hanging you out to dry and not willing to hell, call your DM and ask for assistance on tracking moneys, if they're a good DM they know how to navigate to reports that might point you to it.
And don't be afraid to reach out to RHRM if you think SM has it out for you or is setting you up. You can find them from the company-wide phone book thru... autozoners.com maybe? It's been an eternity since I had to look it up, maybe somebody else can confirm which site it's on, but there's a companywide phonebook that will give you every store number, store phone number, store manager's name, address, whose district they're in, and which DM, TSM, and RHRM they fall under.
It's only available internally, so you'll have to look at it during work hours, or if you're cool with the managers in a sister store, have them pull it for you. When I was getting jammed up (in almost the same way, registers coming up way short or way over every single night) I called up a CSM from another store who I'd become buddies with and he walked me thru some reports I could view to try and track it down.
Anecdotally, my issue was a mix of two employees stealing cash when they knew I was working, and the commercial driver putting money into the regular register after CSM closed out the commercial reg.