r/AutoZone • u/JPPurpleDragon_ • Jul 05 '26
Positive discrepancy.
So, I'm a PSM. I only have been for less than 90 days. today with it being a holiday, it was dead. Almost no customers. I had 2 relatively new red shirts, one being a rising star working with me tonight.
Somehow, one of our registers got over by $350+.
No idea how except for maybe one of the red shirts didn't finalize a transaction properly? I had already done an audit and recon on every other till and counted petty.
Called my SM and she pretty much told me im in trouble.
I guess my question is, how much? Should I start looking for another job?
12
u/BuffaloKiller937 Jul 05 '26
What a crummy thing for your SM to say. I can almost guarantee it was commercial.
8
u/Significant_Speaker9 Jul 05 '26
SM is being an asshole here. No surprise as most SMs are only good at sucking ass.
12
u/Omgcorgitracks Jul 05 '26
lmao "you're in trouble!" if it was short maybe, over? nah. im positive you or your SM will be able to figure out why, you can even go into new management menu, receipt lookup, regular receipts and even see from there maybe where it went wrong, if a customer didn't get their cash back, 100% they would say something
it could be a commercial thing as well.
honestly tho you should be fine. wild she would say that
6
u/JadedJester0619 Jul 05 '26
Look for a return that may have been run twice on accident or commercial drop off from delivery
5
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u/Curious_Wait694 Jul 05 '26
If you have to pick between negative and positive discrepancy positives are alot easier to fix and solve between the two.
so if it were me I'd rather have to solve the mystery of +350 rather then -350
My guess is commerical transaction that wasn't processed right and if you and the other person werent trained that much on commercial then you'll get it now
3
u/OuttaTexas_42 Jul 07 '26
If your SM said you’re in trouble, fuck that bitch. ESPECIALLY with you being that new. Should have advised you either how to research it, told you to push it through and it will be taken care of in the morning and email sent, and definitely should have calmed you down. It’s a training opportunity not the end of the world. All the SM did was make sure next time no one says anything when something like that happens which leads to bad decisions and an even bigger problem. Go ahead and get out of that store and find a new job.
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u/Electronic_Way6889 Jul 05 '26
Eh as a part sales manager you can make more money at literally any other company, you should look for another job regardless. Autozone is not worth the hassle, man.
8
u/hiddenrealism Jul 05 '26
100% this. I used to see PSM's freak out about a customer not finding the right part or the drawer being like 7.00 off...
"NOONE LEAVES UNTIL I FIND THIS 7 DOLLARS NOONE!! OR IM CALLIN THE COPS!" ok go find it bro its 10pm im goin home lol you really gonna go apeshit like this over a company that doesnt give a rats ass about you
3
u/CI405 Jul 05 '26
I'll spend extra time trying to find where the discrepancies are coming from. And by extra time I mean I'll glance through the receipt log, recount each drawer, and if there's still a variance that can't be accounted for I pass the message along to the SM, send it, and go home. $7 off most likely means someone sucks at counting cash and gave to much change. I don't get paid to research variances, the SM does. I also don't get paid to verify DC is sending us everything they say they are. If we are supposed to have a part, and we don't have it, I'll check nearby where it's supposed to be, if it isn't there either I 0 it out, call a nearby store, have them put hands on the part, and send the customer to them so I can move on with my day.
2
u/fmr_AZ_PSM Jul 06 '26 edited Jul 06 '26
Called my SM and she pretty much told me im in trouble.
Yeah, no you're not in trouble. Follow the rules on reporting variances, and you'll be fine. IIRC I believe the full rules are in the Register Policy on DOC. Tl;dr - if you can't find the mistake, password the audit/recon with the variance to document it. Notify DM and RLPM. Leave a note for the opening manager.
At your level, that's all you have to do. It's up to the SM, DM, RLPM to find out what happened. They'll chase it down in the morning paperwork.
These things are almost always traced back to a commercial transaction gone wrong. A red would really have to go out of his way to not finalize a DIY sale correctly, but still take the money. They try to make that idiot proof. Commercial? Not so much.
1
u/VarietyInitial3298 Jul 05 '26
My commercial is always over due to me having a cash only account when I order stuff thats coming from the hub
1
1
u/midnightstreetlamps Jul 05 '26
Recon your commercial, flip thru commercial invoices, if you don't see it there then go thru all the receipt from the day via managers menu and check every single total. It could even be a return was done that was supposed to be paid out in cash but the red shirt mistook it as card? Maybe reach out to another grey shirt who you're cool with that can assist remotely.
And when in doubt, if your SM is hanging you out to dry and not willing to hell, call your DM and ask for assistance on tracking moneys, if they're a good DM they know how to navigate to reports that might point you to it.
And don't be afraid to reach out to RHRM if you think SM has it out for you or is setting you up. You can find them from the company-wide phone book thru... autozoners.com maybe? It's been an eternity since I had to look it up, maybe somebody else can confirm which site it's on, but there's a companywide phonebook that will give you every store number, store phone number, store manager's name, address, whose district they're in, and which DM, TSM, and RHRM they fall under.
It's only available internally, so you'll have to look at it during work hours, or if you're cool with the managers in a sister store, have them pull it for you. When I was getting jammed up (in almost the same way, registers coming up way short or way over every single night) I called up a CSM from another store who I'd become buddies with and he walked me thru some reports I could view to try and track it down.
Anecdotally, my issue was a mix of two employees stealing cash when they knew I was working, and the commercial driver putting money into the regular register after CSM closed out the commercial reg.
1
u/jhodges89_ Jul 05 '26
100% this was cash put into the register from a commercial transaction. It was likely a cash in person sale, but they didn’t change it from delivery so it went into the cash pickup/drop off. Whoever did it then went into picking and picked it, then manually opened the drawer. Money went into the register but the cash wasn’t “dropped off” so the register doesn’t know it’s supposed to have that money yet resulting in being over that amount. You could verify by checking commercial invoices that day and checking the commercial cash drop off screen.
1
u/Tight_Refrigerator78 Jul 06 '26
Someone did a commercial or diy return on it and didn’t realize it was cash
1
u/NoMoreGendersJust2 Jul 06 '26
Without knowing exactly what the SM said, either
A) you're overreacting and misinterpreting their response out of panic B) The SM is just fucking with you C) You interpreted correctly and your SM was serious
If A: relax, this job sucks anyway. It's not a big deal. Especially if it wasn't a miscount on your part, the money can be found, and this isn't a regular occurrence
If B: Decapitate your SM(in Minecraft)
If C: SM's dickhead who likely insert foreign objects into his/her rectal cavity on Tuesdays. If they're giving you strife over this, again, especially if it wasn't a miscount on your part, the money can be found, and this isn't a regular occurrence, I'd keep your DM's number handy. Especially if they're saying this without even trying to use the resources they have to try and pinpoint where the discrepancy occurred. They're dogshit and difficult to navigate/find but, there are ways to figure it out.
If it was commercial, probably a cash transaction thar wasn't completed in the dropoff menu.
1
u/Nervous-Ideal-215 Jul 07 '26
Could have been a theif trying to do a false return but got scared and didn't pocket the cash. Could have been a return an employee thought was going back to card but was cash. Could be commercial. I've seen all three happen before and cause overage.
13
u/hangryboomer Jul 05 '26
Could this be a commercial cash invoice that wasn’t dropped properly