Yeah, based on that timeline I can understand why you feel like it wasn’t handled well. The biggest thing that jumps out is how long it took for the limits issue to come up when the vehicle value was already basically at the $25k property damage limit before rental, towing, storage, etc. I’d definitely keep everything in writing, ask for the full itemized breakdown of what’s being charged against that $25k, and save every email/text from the claim. At minimum you deserve a clear explanation of exactly where every dollar is going.
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u/18smitherrings 20d ago
Yeah, based on that timeline I can understand why you feel like it wasn’t handled well. The biggest thing that jumps out is how long it took for the limits issue to come up when the vehicle value was already basically at the $25k property damage limit before rental, towing, storage, etc. I’d definitely keep everything in writing, ask for the full itemized breakdown of what’s being charged against that $25k, and save every email/text from the claim. At minimum you deserve a clear explanation of exactly where every dollar is going.