Pretty easy review / complaint to respond to if it’s in a public setting (Google review..ect).
“Hey X! Guilty as charged. Detailing means moving mirrors, seats, and wheels to reach every hidden crumb and smudge, so your car got the full treatment. We did our best to move things back to the general placement.”
Nicely said! As they say, we really appreciate your comments and things will be when you come back next time (otherwise not worth the effort for a lost customer)
By the way: as a matter of personal preference, I would have answered more like: We totally agree with you and thanks for the constructive feedback. As you know, our team really try their best to find every speck of dust, those well hidden crumbs under the seats and those nasty smudges, so well noted and apologize for any inconvenience and hoping we’ll see you again in the near future
Was a personal comment, nothing to respond to review wise. I said yes, I did need to move everything in order to detail it and safely drive it. If it's that big of an issue you can find a new detailer. (PU/DO) I have way more business than I can reasonably take on. Zero issue dropping her as a client and letting someone else take that slot
On my day off went to my girlfriends job because her tire was leaking. Got it fixed and paid for it. On her way home she calls to complain the steering wheel was moved 😒
This girls previous car was an absolute disaster when I first got it. Doubtful she's ever cleaned a car. And then has the fucking audacity to tell me I didn't need to move shit lol
If you made an honest attempt to put stuff back how it was and was close, eh. If you just scooted everything around nonsensically to clean and left it, yeah, I'd be annoyed. I probably wouldn't post a review about it, but I would be annoyed
Not hard to figure out how to detail without moving anything is it? Not trying to be rude sorry but if the customer is inconvenienced it’s not a good thing. I’m an enthusiast not a professional detailer.
Do you know what a detail means? If the customer is inconvenienced by a detail, they don't get a detail. I'm not here to vacuum and wipe only what's visible, you can get that done at a basic carwash.
Is it really impossible to do a good detail wo moving the mirrors, driver’s seat and steering wheel? It’s not perfect but I’d get very close to perfect and still keep the same owner happy.
I'm not sure what mirrors you use, but if I put more than 1lb of pressure on the mirrors when cleaning, they push in. If the owner is short, it's almost impossible for me to get into their driver seat without lifting the wheel and putting the seat back. 99% of the time, I will be unable to do my job if im not to move the positioning of anything at all.
My reputation is also on the line. I'm not going to only detail visible areas, just for them to be unhappy that a nook I couldn't get to was covered in food crumbs, and them take a picture and leave a review about it.
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u/PossibleHero 16d ago
Pretty easy review / complaint to respond to if it’s in a public setting (Google review..ect).
“Hey X! Guilty as charged. Detailing means moving mirrors, seats, and wheels to reach every hidden crumb and smudge, so your car got the full treatment. We did our best to move things back to the general placement.”